Wi-Fi issues

[adamenty]

Received the new Wi-Fi box, done all the steps correctly but constantly flashing Green, nothing is working, tried to phone up to book engineer but keep getting told I’ll “get a call back” but never do, is it always this bad? First time with Virgin and far from impressed so far!

[Tudor]

I presume you mean a VM broadband hub. It’s possible it’s not been activated call:

Equipment activation on 0800 953 9500

[Zoie_P]

Hi adamenty, 

Thank you for your post and welcome to our forums 🙂 
I am so sorry to hear you have been having issues, form our systems I can see you have a tech appointment booked, is this in regards to your hub?

Zoie