Want to move hub location

[Crisps18]

Hi I have a virgin tv box in one room and virgin hub in another room can I simply not touch the fibre cables and just swap the boxes over from one another or is there something different in the cable connection and will require an engineer to come out and swap it over for me.

Thanks

[jbrennand]

In theory you should just be able to swap them over. If there is an attenuator on the cable feeding the Hub take that with the Hub and cable and just try it in the other room - same with the V6

[Crisps18]

Finally got round to start moving and I've noticed there's a powered white box on the wall near my hub would that need to be moved as well with my hub or can I just leave that where it is?

[Tom_W1 · Accepted solution]

Hi @Crisps18 thanks for your reply.

I wouldn't deactivate any of the wall plates without a technician's help on this, but of course you can simply try to put the the Hub and TV Box in position of the other - the worst case scenario is that simply they won't work, as long as you leave the plates where they are.

However, if you would require a technician's assistance with this, please don't hesitate to message back on here - I can help to arrange this for you and it would be subject to a £25 call-out charge.

Many thanks