First thing is this...
1) Try the “check service,”Area status webpage" (link at top right of this forum)
2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.
These may not be listed on the Area Status web page (Areas are not Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers - or just you.
The "compensation "timer" can also be started on this number.
If nothing shows on there, try calling it in as a fault (free on 150 VM line - or 0345 454 1111 others - national rate) call at 08.01 if you can and see what they have to say. If they say it’s a known fault, insist and get a fault reference number.
Or, a VM person should pick this thread up and be able to help but it can take a few days.
https://www.virginmedia.com/help/automatic-compensationhttps://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/automati...---------------
--------------------
John
--------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
