Still issues with Wifi after area fix completed

[MartJ]

A couple of week's back we were having problems with Wifi connections dropping out or not being able to connect, occasionally issues with the wired connection as week, I was told that there was a fault in the area and if the issues still occurred then to comeback. I got a message earlier this week to say work had been complete, but we are still getting some issues with network dropping out both on Wifi and Wired connections. I have rebooted the Hub4 a few times but doesn't seem to make much difference. Another issue which may or may not be connected is that my wife's laptop seems not to be able to connect to the 5ghz signal (we have our SSID's split one for 2.4 the other for 5 as some devices won't work on the "mixed wifi") via the inline VM Wifi Extenders, but can connect to the 2.4ghz, it was connecting OK a week ago.

Perhaps some one could take a look at our network remotely to see if we still have the same issues picked up a couple of weeks back.

Regards

[Sephiroth]

The BT whole home mesh system is absolutely brilliant (my other house). VM could take lessons from BT. The Pods are a disaster because they’re so tightly constrained by VM. Not only that, £8/month is an insulting rip off.

Do it properly, is my advice and invest in a proper mesh system with your Hub in modem mode connected to a decent router. “Went schonn, den schonn” the Germans would say!

[MartJ]

Hi jbrennand,

I have the 1gb Ultimate Oomph package so I should be eligible for the WiFi Pods free of charge, but as I am also getting dropouts on wired connection unlikely the pods would resolve that issue. 

I have been online on my wired connection this evening doing some family history, had probably around 12 dropouts in the last 3 hours, some close together others further apart which would suggest there is a Hub 4 issue as well.

[MartJ]

Hi,

We have been getting lots of dropouts yesterday evening and today, this is my BQM, think there might be a problem Virgin Media

First Yesterday

Today

Service Status indicates no issues.

Over to you VM

[Rarr5624]

Mart let me correct that. There IS a problem with Virgin Media and it's not just you. The Virgin Media "booster pods" are really awful to be honest. They made barely any difference. It has been happening 4 months and no solution.

[MartJ]

There is something not quite right and it’s not just the WiFi, my laptop is on a wired connection direct into the hub, it loses connection frequently as well. I find I am having to reboot Hub4 more frequently in the last few weeks, than ever before, which makes me think the issue is the Hub, but getting VM to accept that is proving difficult, can’t see why I can’t have a replacement to see if that resolves the issues.

I rebooted the Hub again this morning BQM no longer all red for now, wonder how long that will last? 

[Sephiroth]

We've never seen your Hub stats. You recorded wired drop-outs on 6-Dec and we've been focusing on the 5GHz problem. So you've got two issues.

Would you please copy & paste your upstream, downstream and Network Log data taken from the Hub during a wired drop-out? I would expect to see problems with the power levels or SNR.

[MartJ]

I assume you mean after an wired drop out, as wouldn’t be able to log in during as there would be no connection. 

I did look a Network logs, noticed that nothing had been record fir last 3 days, odd. 

[Sephiroth]

The Network Log is a law unto itself! Sometimes it's populated and others not according to y Hub 4.

Anyway, you can log in to the Hub when there's no Internet connection but it's 50/50 as to whether that'll work if it's trying to reboot. When I've tried it, it's worked because the Hub is in a state of grace, attempting to make a connection toward the VM end.

Or put another way, if by coincidence your modem was losing connection and a load of T3 events were occurring culminating in a T4 event, if you brought up the Hub GUI and clicked CHECK ROUTER STATUS, you'd be able to view the up/down stats while the incident was proceeding.

[MartJ]

Evening

tried logging in when incident was ongoing (doing online grocery shop at time), by the time I got in to the hub the connection was back up, these are stats and logs for what they are worth.

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	2.6	38.6	QAM256	25
1	139000000	8.5	39	QAM256	1
2	147000000	8.3	39	QAM256	2
3	155000000	8	39	QAM256	3
4	163000000	7.2	39	QAM256	4
5	171000000	6.6	38.6	QAM256	5
6	179000000	6.2	39	QAM256	6
7	187000000	6.1	39	QAM256	7
8	195000000	5.7	39	QAM256	8
9	203000000	5.5	39	QAM256	9
10	211000000	5.2	39	QAM256	10
11	219000000	5.4	39	QAM256	11
12	227000000	5.5	39	QAM256	12
13	235000000	5.4	38.6	QAM256	13
14	243000000	5.4	39	QAM256	14
15	251000000	5.3	39	QAM256	15
16	259000000	5.2	39	QAM256	16
17	267000000	5.1	39	QAM256	17
18	275000000	4.6	39	QAM256	18
19	283000000	4.2	39	QAM256	19
20	291000000	3.9	39	QAM256	20
21	299000000	3.4	39	QAM256	21
22	307000000	3	38.6	QAM256	22
23	315000000	2.6	38.6	QAM256	23
24	323000000	2.2	38.6	QAM256	24
26	339000000	3	39	QAM256	26
27	347000000	3	38.6	QAM256	27
28	355000000	2.7	38.6	QAM256	28
29	363000000	2.8	39	QAM256	29
30	371000000	2.6	39	QAM256	30
31	379000000	2.6	39	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.605377	0	0
1	Locked	38.983261	0	0
2	Locked	38.983261	0	0
3	Locked	38.983261	0	0
4	Locked	38.983261	0	0
5	Locked	38.605377	0	0
6	Locked	38.983261	0	0
7	Locked	38.983261	0	0
8	Locked	38.983261	0	0
9	Locked	38.983261	0	0
10	Locked	38.983261	0	0
11	Locked	38.983261	0	0
12	Locked	38.983261	0	0
13	Locked	38.605377	0	0
14	Locked	38.983261	0	0
15	Locked	38.983261	0	0
16	Locked	38.983261	0	0
17	Locked	38.983261	0	0
18	Locked	38.983261	0	0
19	Locked	38.983261	0	0
20	Locked	38.983261	0	0
21	Locked	38.983261	0	0
22	Locked	38.605377	0	0
23	Locked	38.605377	0	0
24	Locked	38.605377	0	0
26	Locked	38.983261	0	0
27	Locked	38.605377	0	0
28	Locked	38.605377	0	0
29	Locked	38.983261	0	0
30	Locked	38.983261	0	0
31	Locked	38.983261	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

39

-2.6

1321605154

13549

[MartJ]

Upstream

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600000	39.5	5120 KSym/sec	64QAM	3
2	23600000	38.5	5120 KSym/sec	32QAM	5
3	30100000	39.5	5120 KSym/sec	64QAM	4
4	43100000	40	5120 KSym/sec	64QAM	2
5	49600000	40.5	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	1	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0
5	US_TYPE_STDMA	0	0	1	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.0

34.8

2K

QAM8

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

53.9

0

0