Signed up and haven’t received a confirmation email

[Hk3]

Hi have confirmed the contract and see the we have you order screen. It has been over a week and I have not received a confirmation email.

[VM-Jon]

Hi @Hk3 

thank you for reaching out to us here, welcome to the community.

please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[Ilyas_Y]

Hey @Hk3, a warm welcome to the Virgin Media forums and thank you for reaching out to us.

Sorry to hear you're having issues with your order.
Can you confirm if this for cable services (TV / landline / broadband) or for mobile services?
Can you check your junk / SPAM folder to see if the email has been sent there?

Let us know.

Kind regards.