on 23-05-2023 17:49
Hi
I’ve been having problems with my Internet dropping out.
every so often, my Alexa will stop playing music and sometimes the apps I’m using from work will disconnect. I’m using the router in modem mode, with a TP Link deco mesh Wi-Fi network, providing the Wi-Fi.
I’ve checked the error logs on the router, which are below
Time Priority Description
23/05/2023 13:57:57 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/05/2023 13:56:28 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/05/2023 13:56:28 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/05/2023 13:56:27 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/05/2023 12:51:38 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/05/2023 12:28:7 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/05/2023 12:28:7 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/05/2023 09:46:1 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/05/2023 09:46:0 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 25-05-2023 18:05
Hi @MDA1974 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problems you've been having with your broadband service 😔
How have things been since you posted?
Have you tried putting the Hub back into router mode to see what impact that has? Also, have you tried checking your service status? You can do so by clicking here.
General advice on fixing internet problems can be found here.
Please pop back to us whenever you're ready and we'll do our very best to help.
Regards,
Daniel