on 02-12-2021 01:28
Hello
I Had a virgin come out last week to look at why im getting such bad Packet loss, FPS drops and Dropped frames.
My connection is not fully dropping so isnt flagging any faults but looking at my router status its flagging up loads of " SYNC Timing Synchronization failure - Loss of Sync "
Ive tried to speak on the phone and tried to explain on the visit but nobody seams to be listening or at least not understand.
I Stream on twitch. My connection has been flawless for over a year. the last 3 weeks Im losing connection for 5-30Seconds multple times a day. When streaming to a good amount of people as its my job im now starting to look like a bit of an idiot.
02/12/2021 00:35:34 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**********;CMTS-MAC=*********CM-QOS=1.1;CM-VER=3.0; |
Over and over again the above shows (*) The mac numbers as they may be sensative? im not sure.
I Also get this message
02/12/2021 00:35:32 | Warning! | RCS Partial Service;CM-MAC= |
As you can see from the below Graph the spike is massive when tracking. nothing has changed in my house over the past year setup wise to cause this.
People i know today are saying its been that bad it looks like a D.Dos Attack. but i fail to see what anyone would get from that.
Below i will post My downstream and upStream, I am not internet savvy at all so i am sorry if its not the right information. Im also running a 24 hour monitor i will post.
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 355000000 | 9.8 | 37 | 256 qam | 28 |
2 | 331000000 | 10.4 | 38 | 256 qam | 25 |
3 | 339000000 | 10.3 | 37 | 256 qam | 26 |
4 | 347000000 | 10 | 38 | 256 qam | 27 |
5 | 363000000 | 10 | 38 | 256 qam | 29 |
6 | 371000000 | 10 | 37 | 256 qam | 30 |
7 | 379000000 | 9.6 | 37 | 256 qam | 31 |
8 | 387000000 | 9.8 | 38 | 256 qam | 32 |
9 | 395000000 | 9.8 | 38 | 256 qam | 33 |
10 | 403000000 | 9.4 | 37 | 256 qam | 34 |
11 | 411000000 | 9 | 37 | 256 qam | 35 |
12 | 419000000 | 9 | 37 | 256 qam | 36 |
13 | 427000000 | 9.5 | 37 | 256 qam | 37 |
14 | 435000000 | 9.5 | 37 | 256 qam | 38 |
15 | 443000000 | 9.3 | 37 | 256 qam | 39 |
16 | 451000000 | 9.6 | 37 | 256 qam | 40 |
17 | 459000000 | 9.9 | 37 | 256 qam | 41 |
18 | 467000000 | 9.5 | 37 | 256 qam | 42 |
19 | 475000000 | 9.5 | 37 | 256 qam | 43 |
20 | 483000000 | 9.9 | 38 | 256 qam | 44 |
21 | 491000000 | 10.3 | 37 | 256 qam | 45 |
22 | 499000000 | 10 | 37 | 256 qam | 46 |
23 | 507000000 | 10 | 38 | 256 qam | 47 |
24 | 515000000 | 10 | 37 | 256 qam | 48 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.6 | 8578 | 136719 |
2 | Locked | 38.6 | 8268 | 137504 |
3 | Locked | 37.6 | 8622 | 138000 |
4 | Locked | 38.6 | 8951 | 137133 |
5 | Locked | 38.6 | 8454 | 144137 |
6 | Locked | 37.6 | 9322 | 142990 |
7 | Locked | 37.3 | 10133 | 142958 |
8 | Locked | 38.6 | 11079 | 141309 |
9 | Locked | 38.9 | 11125 | 137581 |
10 | Locked | 37.6 | 11051 | 140073 |
11 | Locked | 37.3 | 10378 | 142041 |
12 | Locked | 37.3 | 11092 | 140529 |
13 | Locked | 37.6 | 11294 | 139563 |
14 | Locked | 37.6 | 10946 | 136161 |
15 | Locked | 37.6 | 13153 | 149441 |
16 | Locked | 37.3 | 12870 | 145343 |
17 | Locked | 37.6 | 11597 | 146934 |
18 | Locked | 37.6 | 12120 | 148616 |
19 | Locked | 37.6 | 12766 | 155411 |
20 | Locked | 38.6 | 13194 | 151427 |
21 | Locked | 37.6 | 12859 | 147395 |
22 | Locked | 37.6 | 13021 | 150798 |
23 | Locked | 38.6 | 12554 | 147738 |
24 | Locked | 37.3 | 12180 | 145872 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 44.3 | 5120 | 64 qam | 1 |
2 | 39400000 | 45.5 | 5120 | 64 qam | 4 |
3 | 53700000 | 45.5 | 5120 | 64 qam | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 4 | 0 |
3 | ATDMA | 0 | 0 | 8 | 0 |
I Really hope someone can help.
Answered! Go to Answer
on 02-12-2021 07:40
Not a DDOS attack, it's a connection that's subject to noise problems. I've marked the post for staff to advise, unless there's an area fault they can book a technician visit for you.
on 02-12-2021 01:29
a virgin engineer * Haha! What a blunder!
on 02-12-2021 01:40
https://www.thinkbroadband.com/broadband/monitoring/quality/share/9272b8174c031fda730ac158fe845dc725...
Everything is wired to my PC Straight to the router. It also drops on wireless when watching Netflix.
on 02-12-2021 07:40
Not a DDOS attack, it's a connection that's subject to noise problems. I've marked the post for staff to advise, unless there's an area fault they can book a technician visit for you.
on 02-12-2021 07:40
on 02-12-2021 08:33
Thanks for your post on our Community Forums @jack911, and a very warm welcome to you!
Sorry to hear of the issues you've been experiencing with the broadband services.
I've been able to run a flow on your equipment and have been advised that our systems have identified a short-term connectivity issue which may cause intermittent or performance related issues with the connection.
In the vast majority of cases, these types of issues are resolved after 24 hours.
Our system hasn’t identified any other issues that would impact the connection and we believe it will only be a short-term issue and the connection will return to normal after 24 hours
Do please check in with us by this time tomorrow, if this is still ongoing.
It may also be worth keeping tabs on our Service Status Checker / 0800 561 0061
Kindest regards,
David_Bn
on 02-12-2021 10:37
That is a massive relief as i was really stressing over the fact it could of been, the connection has been amazing and then all of a sudden its started happening. Thanks for your reply!
on 02-12-2021 10:40
Than you. No faults on that number! Ive saved your message to inform virgin. Thank you 🙂 Its so strange as its only just started to happen, The connection dropped like this about 3 weeks ago, Virgin came out and still happeneing. Unless thefault was fixed with new equipment and this is a new error. Its always been a SYNC Timing Synchronization failure though.
Thanks for your reply
on 02-12-2021 10:42
Thank you.
It is slightly annoying i must wait another 24 hours as this issue has been going on for weeks. I am happy that people can now see faults with my line though, I will be in touch tomorrow if the issue is still on going.
on 03-12-2021 00:50
Today has been awful connection wise
We are almost 24 hours on from my first post. I have missed out on a full evenings work again
The dropped frames on my stream. Lag outs on games. Hitting over 400ping on some games and Internet outages.
Please can you now look into fixing this please. I really don't want to move to sky as they just font offer the speeds that you do. I really do need a stable Internet connection though.