Red light on router

[beccaham]

Hi,

My router has a constant red light. I have checked all connectors, unplugged, reset the router and the light is still red.

I have never had a white light on my route (had it since Aug 22), it has always been orange and when I was setting it up I was advised that this is OK - I imagine there is a problem with the router?

[Arissa_H]

Hi Beccaham 👋🏼.

Thank you for posting. Welcoming you with big virtual arms onto our community forum 😊.

Sorry to see your hub light is red ☹.

Is the hub hot to touch or any smoke coming out of the hub? 

Have you been able to use the internet at all whilst it's been on a red light?

Please let us know we are here to help.

Thank you.