Red light on Hub 3.0. I have rebooted, unplugged, reset, and left it overnight in a cool place. Still sho

[Meldrew-V]

Red light on Hub 3.0. I have rebooted, unplugged, reset, and left it overnight in a cool place. Still shows red light. Is this liable to overheat and catch fire?"

[jbrennand]

VM will comment here soon. Meanwhile unplug it when you go out

[Meldrew-V]

As this is potentially dangerous I would prefer to receive advice from a qualified VM member. 

[Kath_F]

Hi Meldrew-V, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the community. 

I'm sorry to hear that you hub is showing a red light and that after trying the steps above the red light persists. 

We won't be able to fix this remotely so I would like to arrange a hub replacement for you. Depending on your account, we may need an engineer to come out to do this. I just need to confirm the address to move forward on this.

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,

[Kath_F]

Hi Meldrew-V,

Thanks for coming back to me via private message. Yes - please end the chat if you haven't already. 

I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once logged in, scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you another message to pass data protection and then confirm the appointment details.

Just to confirm, there will be no charge for this visit unless:

• The technician diagnoses the fault as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment so it is important to reschedule if needed. 

Lets us know how the appointment goes. 

Take care.

[Meldrew-V]

It's not showing on My VM yet but I'll try later when it has time to update.

Thanks for your prompt efficient assistance. It really is appreciated.  Colin.

[jbrennand]

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@Meldrew-V wrote:

As this is potentially dangerous I would prefer to receive advice from a qualified VM member. 

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You did ! 😎

[Meldrew-V]

"I do not work for VM". ........................?????????????   

[Lisa_CC · Accepted solution]

Thread locked as resolved and thread was starting to go off topic.