Really, constantly bad wifi

[faekaruna]

Even though I pay over £100 a month, my teenagers often have to use their unlimited WiFi on their phones as a hotspot and my partner has bought another company's unlimited SIM to keep the living room tv on. WHY is connection so bad? Especially as being 'constantly updayed/ maintenance '.The box is in the centre of the house, we've bought boosters etc. Seems a huge ripoff. If anyone else offered over 60 mbs, I'd leave in an instant

[Emberone]

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@faekaruna wrote:

Even though I pay over £100 a month, my teenagers often have to use their unlimited WiFi on their phones as a hotspot and my partner has bought another company's unlimited SIM to keep the living room tv on. WHY is connection so bad? Especially as being 'constantly updayed/ maintenance '.The box is in the centre of the house, we've bought boosters etc. Seems a huge ripoff. If anyone else offered over 60 mbs, I'd leave in an instant

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There are a number of things to factor in here. You mentioned you purchased boosters. Personally I don’t think boosters are the best option. Especially for a family home. Depending on which package you have, virgin media offer to their customers the WiFi pods which will help with WiFi coverage across your home. If you do not pay for gig1 broadband I think you’ll have to pay £5 extra a month for them. Alternatively, you can purchase your own mesh system and place your virgin media hub into modem mode. With Black Friday just around the corner, I recommend the Eero 6 mesh which you can buy from Amazon

[jbrennand]

Just to build on the above reply - see this..
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Do you know if its a wifi only issue (ethernet connections are ok?), if it is - then on a Hub3/4/5, you could first try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All wifi devices will now need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - but its still no substitute for getting better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 20 Mbps/room and it’s now called… Wifi Max see…….

https://www.virginmedia.com/wifi-max

You can call  0800 064 3850 to order the first one - or follow instructions on that website - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . If you call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3).

£30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage.

[Alex_RM]

Hi faekaruna,

Thanks for posting and sorry to hear you're having some issues with the WiFi.

Can you confirm if any devices are able to be moved over to a wired connection?

Have you reset the hub recently?

Alex_Rm