Hub 3 constant red light

[DozyLowe4]

Hi, I’ve just joined the community but have been with Virgin for many years. Not sure if I should make a new thread or reply here.

I’ve seen a lot of posts about a constant red light on the Hub 3 router. In the last 3-4 months our Hub 3 has had a constant red light as well. We have had occasional problems with connecting to the wi-fi and some speed issues.

I tried turning it off completely yesterday, checked all the connections and then turned it on again. The main light went back to constant red after the reboot. Our hub does get hot but as I turned it off yesterday it had time to cool down so not sure if that would make a difference. Any help appreciated, Thxs.

[Sabrina_B]

Hi @DozyLowe4 👋.

Thanks for reaching out to us and welcome the Community Forums. Sorry to hear you have a red light issue on your Hub, we would need to bring you in for a private message to get this resolved for you. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina

[Phie]

Please help me to same problem