Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
install
virgin want to charge me £25 for protecting my fibre cable and putting it in trunking on my wall when i can do it myself as there scared i break the fibre glass cable
no wifi despite connection
Devices are able to connect to the Hub 3 box, however it does not provide internet. Similar issue to the one 'Gr8manc' posted. His had to be replaced by an engineer but I'm struggling to get in touch with Virgin Media.
How to make a claim for slow internet?
I'm on 1Gbps and my connection is slow, I've had an engineer visit and when he was here, typically the connection was fine for the time here was here. But it's gone back to being slow again.How can I make a claim? Because VM guarantee 500mbps. ...
NordVPN Cannot be accessed
Hi,Since around 1:45pm on Tuesday 04-Jun UK time, I have been unable to access NordVPN.The website is inaccessibleWebsite: https://nordvpn.com/Error Message: ERR_CONNECTION_CLOSEDThe NordVPN app cannot connect to any of it's serversThe app gets stuck...
WiFi connected but not internet
Hi, is someone able to help.had virgin for a few months now, initially worked great and gone down hill from here.Doesn’t reach every room in the house(only 3 bed house)Certain rooms have no internet connection, devices are saying they are connected t...
Resolved! IP Location Wrong
I have noticed my IP address was changed to another one which I know it happens I only found out when I was doing a speediest app and the locations were no longer near me location comes up as Middlesbrough, United Kingdom not where i am on the Sou...
Wi-Fi pod not working
Hi can someone for customer support contact me. One of my wifi pods is not working. Devices connect to it but it does not connect to the internet. I remove the pod and it just about reaches the hub but a low connection.plug the pod back in again conn...
Flashing green light on hub3
As stated above my hub is flashing green and I have no internet. All was working fine this morning at 09.00 . I then noticed it flashing and coincidentally a virgin van parked outside. When I spoke to him he had just finished connecting a new instal...
Moving my hub
Is it possible to move a hub upstairs? I'm wanting to get it moved because a majority of our devices that use the Internet are upstairs and the difference in signal is around 700mbps from being downstairs to upstairs. It'll be the same side of the ho...
Child Safety Stuck On
Hi, child safety turned off/on I still cannot view nordvpn.com etc. Tried turning it orf, rebooting hub etc, its stuck on. Contacted support they say they cannot help.
