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Random high latency and packet loss
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18-06-2021 13:03 - edited 18-06-2021 13:06
Hi all,
I seem to be getting random high latency and packet loss. This initially happened last year just as lockdown started and then fixed itself but now Im experiencing the same issues again. Its been happening randomly for a few days but since yesterday it seems to have become worse. Now its happening multiple times a day.
The whole network slows down, wired or wireless. I start running a ping to 8.8.8.8 (from my pc connected via ethernet) and the times go up to around 500-700ms for around a minute and then go back to normal. I called when it happened last year and I was told this would happen due to the lockdown. When I called yesterday to report the same issue, I was told everything from my hub looks fine but there is clearly an issue somewhere.
I use the hub 3 in modem mode and always have. Last year I was using an asus rt-ac86u and this year I'm using a pfsense router.
I have set up a BQM graph:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/e3334e68ef2cc3f7fdc2b57a6e36bc18a390408a-18-06-2021
The times where packet loss is shown on the graph relates to the error messages in pfsense:
| Jun 18 12:06:46 | dpinger | 23410 | WAN_DHCP 77.: Alarm latency 500727us stddev 132011us loss 15% |
| Jun 18 12:07:01 | dpinger | 23410 | WAN_DHCP 77.: Clear latency 412299us stddev 223033us loss 11% |
| Jun 18 11:41:03 | dpinger | 23410 | WAN_DHCP 77.: Alarm latency 505409us stddev 134426us loss 10% |
| Jun 18 11:41:19 | dpinger | 23410 | WAN_DHCP 77.: Clear latency 410074us stddev 231002us loss 7% |
45 REPLIES 45
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on 23-07-2021 13:24
Hi,
Im having issues again. Nothing has changed my side since the engineer attended last month. Im getting random packet loss and now I am getting the RCS partial service message in the logs which (by my observation) looks to be causing the post rs errors. Here's the hub stats:
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 203000000 | 0.7 | 37 | 256 qam | 9 |
2 | 139000000 | 2.5 | 38 | 256 qam | 1 |
3 | 147000000 | 2.5 | 37 | 256 qam | 2 |
4 | 155000000 | 2.4 | 37 | 256 qam | 3 |
5 | 163000000 | 2 | 37 | 256 qam | 4 |
6 | 171000000 | 2 | 37 | 256 qam | 5 |
7 | 179000000 | 1.7 | 37 | 256 qam | 6 |
8 | 187000000 | 1.5 | 37 | 256 qam | 7 |
9 | 195000000 | 1 | 37 | 256 qam | 8 |
10 | 211000000 | 0.7 | 37 | 256 qam | 10 |
11 | 219000000 | 0.5 | 36 | 256 qam | 11 |
12 | 227000000 | 0.2 | 36 | 256 qam | 12 |
13 | 235000000 | 0 | 36 | 256 qam | 13 |
14 | 243000000 | -0.2 | 36 | 256 qam | 14 |
15 | 251000000 | -0.5 | 37 | 256 qam | 15 |
16 | 259000000 | -0.5 | 37 | 256 qam | 16 |
17 | 267000000 | -0.7 | 37 | 256 qam | 17 |
18 | 275000000 | -1 | 37 | 256 qam | 18 |
19 | 283000000 | -1 | 38 | 256 qam | 19 |
20 | 291000000 | -0.7 | 37 | 256 qam | 20 |
21 | 299000000 | -0.5 | 37 | 256 qam | 21 |
22 | 307000000 | -0.5 | 38 | 256 qam | 22 |
23 | 315000000 | -0.5 | 38 | 256 qam | 23 |
24 | 323000000 | -0.5 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 37.3 | 1243 | 246 |
2 | Locked | 38.6 | 742 | 190 |
3 | Locked | 37.6 | 818 | 217 |
4 | Locked | 37.3 | 867 | 230 |
5 | Locked | 37.3 | 750 | 279 |
6 | Locked | 37.3 | 846 | 257 |
7 | Locked | 37.3 | 788 | 203 |
8 | Locked | 37.3 | 849 | 265 |
9 | Locked | 37.6 | 1162 | 315 |
10 | Locked | 37.3 | 1516 | 225 |
11 | Locked | 36.6 | 3836 | 219 |
12 | Locked | 36.3 | 3360 | 2186 |
13 | Locked | 36.6 | 3422 | 2794 |
14 | Locked | 36.6 | 4065 | 3130 |
15 | Locked | 37.3 | 3565 | 3310 |
16 | Locked | 37.6 | 3837 | 2593 |
17 | Locked | 37.6 | 4375 | 1759 |
18 | Locked | 37.6 | 5182 | 860 |
19 | Locked | 38.6 | 5356 | 373 |
20 | Locked | 37.6 | 5815 | 562 |
21 | Locked | 37.6 | 5392 | 317 |
22 | Locked | 38.9 | 4591 | 255 |
23 | Locked | 38.6 | 4621 | 228 |
24 | Locked | 38.6 | 4033 | 329 |
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 53700337 | 50.3 | 5120 | 64 qam | 2 |
2 | 60300352 | 50.8 | 5120 | 64 qam | 1 |
3 | 46200285 | 50 | 5120 | 64 qam | 3 |
4 | 39400194 | 49.8 | 5120 | 64 qam | 4 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 7 | 0 |
2 | ATDMA | 0 | 0 | 2 | 0 |
3 | ATDMA | 0 | 0 | 9 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
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on 23-07-2021 13:33
Hi,
Im having the same issues again and nothing has been changed my side since the engineer visited last month. Im getting random packet loss and Ive noticed that my log has been getting some RCS partial messages which I think is causing the post RS errors. Ive also noticed that the upstream channels move from 64qam to 32qam and sometimes to 16qam. Clearly there's still an issue somewhere.
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on 23-07-2021 13:33
Here are the hub stats:
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 203000000 | 0.7 | 37 | 256 qam | 9 |
2 | 139000000 | 2.5 | 38 | 256 qam | 1 |
3 | 147000000 | 2.5 | 37 | 256 qam | 2 |
4 | 155000000 | 2.4 | 37 | 256 qam | 3 |
5 | 163000000 | 2 | 37 | 256 qam | 4 |
6 | 171000000 | 2 | 37 | 256 qam | 5 |
7 | 179000000 | 1.7 | 37 | 256 qam | 6 |
8 | 187000000 | 1.5 | 37 | 256 qam | 7 |
9 | 195000000 | 1 | 37 | 256 qam | 8 |
10 | 211000000 | 0.7 | 37 | 256 qam | 10 |
11 | 219000000 | 0.5 | 36 | 256 qam | 11 |
12 | 227000000 | 0.2 | 36 | 256 qam | 12 |
13 | 235000000 | 0 | 36 | 256 qam | 13 |
14 | 243000000 | -0.2 | 36 | 256 qam | 14 |
15 | 251000000 | -0.5 | 37 | 256 qam | 15 |
16 | 259000000 | -0.5 | 37 | 256 qam | 16 |
17 | 267000000 | -0.7 | 37 | 256 qam | 17 |
18 | 275000000 | -1 | 37 | 256 qam | 18 |
19 | 283000000 | -1 | 38 | 256 qam | 19 |
20 | 291000000 | -0.7 | 37 | 256 qam | 20 |
21 | 299000000 | -0.5 | 37 | 256 qam | 21 |
22 | 307000000 | -0.5 | 38 | 256 qam | 22 |
23 | 315000000 | -0.5 | 38 | 256 qam | 23 |
24 | 323000000 | -0.5 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 37.3 | 1243 | 246 |
2 | Locked | 38.6 | 742 | 190 |
3 | Locked | 37.6 | 818 | 217 |
4 | Locked | 37.3 | 867 | 230 |
5 | Locked | 37.3 | 750 | 279 |
6 | Locked | 37.3 | 846 | 257 |
7 | Locked | 37.3 | 788 | 203 |
8 | Locked | 37.3 | 849 | 265 |
9 | Locked | 37.6 | 1162 | 315 |
10 | Locked | 37.3 | 1516 | 225 |
11 | Locked | 36.6 | 3836 | 219 |
12 | Locked | 36.3 | 3360 | 2186 |
13 | Locked | 36.6 | 3422 | 2794 |
14 | Locked | 36.6 | 4065 | 3130 |
15 | Locked | 37.3 | 3565 | 3310 |
16 | Locked | 37.6 | 3837 | 2593 |
17 | Locked | 37.6 | 4375 | 1759 |
18 | Locked | 37.6 | 5182 | 860 |
19 | Locked | 38.6 | 5356 | 373 |
20 | Locked | 37.6 | 5815 | 562 |
21 | Locked | 37.6 | 5392 | 317 |
22 | Locked | 38.9 | 4591 | 255 |
23 | Locked | 38.6 | 4621 | 228 |
24 | Locked | 38.6 | 4033 | 329 |
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 53700337 | 50.3 | 5120 | 64 qam | 2 |
2 | 60300352 | 50.8 | 5120 | 64 qam | 1 |
3 | 46200285 | 50 | 5120 | 64 qam | 3 |
4 | 39400194 | 49.8 | 5120 | 64 qam | 4 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 7 | 0 |
2 | ATDMA | 0 | 0 | 2 | 0 |
3 | ATDMA | 0 | 0 | 9 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
Network Log
Time | Priority | Description |
23/07/2021 10:47:11 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
23/07/2021 05:21:47 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
21/07/2021 09:04:40 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
20/07/2021 04:39:50 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
17/07/2021 21:04:40 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
17/07/2021 18:17:55 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:16:6 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 09:04:40 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
13/07/2021 18:19:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 09:04:39 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 02:36:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
03/07/2021 21:04:39 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 04:09:19 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
30/06/2021 09:04:39 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/06/2021 03:29:58 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
26/06/2021 21:04:38 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
25/06/2021 06:18:24 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
24/06/2021 10:59:36 | Warning! | ToD request sent - No Response received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
24/06/2021 10:59:34 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
24/06/2021 10:59:25 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
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on 23-07-2021 13:35
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 203000000 | 0.7 | 37 | 256 qam | 9 |
2 | 139000000 | 2.5 | 38 | 256 qam | 1 |
3 | 147000000 | 2.5 | 37 | 256 qam | 2 |
4 | 155000000 | 2.4 | 37 | 256 qam | 3 |
5 | 163000000 | 2 | 37 | 256 qam | 4 |
6 | 171000000 | 2 | 37 | 256 qam | 5 |
7 | 179000000 | 1.7 | 37 | 256 qam | 6 |
8 | 187000000 | 1.5 | 37 | 256 qam | 7 |
9 | 195000000 | 1 | 37 | 256 qam | 8 |
10 | 211000000 | 0.7 | 37 | 256 qam | 10 |
11 | 219000000 | 0.5 | 36 | 256 qam | 11 |
12 | 227000000 | 0.2 | 36 | 256 qam | 12 |
13 | 235000000 | 0 | 36 | 256 qam | 13 |
14 | 243000000 | -0.2 | 36 | 256 qam | 14 |
15 | 251000000 | -0.5 | 37 | 256 qam | 15 |
16 | 259000000 | -0.5 | 37 | 256 qam | 16 |
17 | 267000000 | -0.7 | 37 | 256 qam | 17 |
18 | 275000000 | -1 | 37 | 256 qam | 18 |
19 | 283000000 | -1 | 38 | 256 qam | 19 |
20 | 291000000 | -0.7 | 37 | 256 qam | 20 |
21 | 299000000 | -0.5 | 37 | 256 qam | 21 |
22 | 307000000 | -0.5 | 38 | 256 qam | 22 |
23 | 315000000 | -0.5 | 38 | 256 qam | 23 |
24 | 323000000 | -0.5 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 37.3 | 1243 | 246 |
2 | Locked | 38.6 | 742 | 190 |
3 | Locked | 37.6 | 818 | 217 |
4 | Locked | 37.3 | 867 | 230 |
5 | Locked | 37.3 | 750 | 279 |
6 | Locked | 37.3 | 846 | 257 |
7 | Locked | 37.3 | 788 | 203 |
8 | Locked | 37.3 | 849 | 265 |
9 | Locked | 37.6 | 1162 | 315 |
10 | Locked | 37.3 | 1516 | 225 |
11 | Locked | 36.6 | 3836 | 219 |
12 | Locked | 36.3 | 3360 | 2186 |
13 | Locked | 36.6 | 3422 | 2794 |
14 | Locked | 36.6 | 4065 | 3130 |
15 | Locked | 37.3 | 3565 | 3310 |
16 | Locked | 37.6 | 3837 | 2593 |
17 | Locked | 37.6 | 4375 | 1759 |
18 | Locked | 37.6 | 5182 | 860 |
19 | Locked | 38.6 | 5356 | 373 |
20 | Locked | 37.6 | 5815 | 562 |
21 | Locked | 37.6 | 5392 | 317 |
22 | Locked | 38.9 | 4591 | 255 |
23 | Locked | 38.6 | 4621 | 228 |
24 | Locked | 38.6 | 4033 | 329 |
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 53700337 | 50.3 | 5120 | 64 qam | 2 |
2 | 60300352 | 50.8 | 5120 | 64 qam | 1 |
3 | 46200285 | 50 | 5120 | 64 qam | 3 |
4 | 39400194 | 49.8 | 5120 | 64 qam | 4 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 7 | 0 |
2 | ATDMA | 0 | 0 | 2 | 0 |
3 | ATDMA | 0 | 0 | 9 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
Network Log
Time | Priority | Description |
23/07/2021 10:47:11 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
23/07/2021 05:21:47 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
21/07/2021 09:04:40 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
20/07/2021 04:39:50 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
17/07/2021 21:04:40 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
17/07/2021 18:17:55 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:16:6 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 09:04:40 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
13/07/2021 18:19:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 09:04:39 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 02:36:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
03/07/2021 21:04:39 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 04:09:19 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
30/06/2021 09:04:39 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/06/2021 03:29:58 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
26/06/2021 21:04:38 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
25/06/2021 06:18:24 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
24/06/2021 10:59:36 | Warning! | ToD request sent - No Response received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
24/06/2021 10:59:34 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
24/06/2021 10:59:25 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
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on 23-07-2021 13:37
Hub stats:
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 203000000 | 0.7 | 37 | 256 qam | 9 |
2 | 139000000 | 2.5 | 38 | 256 qam | 1 |
3 | 147000000 | 2.5 | 37 | 256 qam | 2 |
4 | 155000000 | 2.4 | 37 | 256 qam | 3 |
5 | 163000000 | 2 | 37 | 256 qam | 4 |
6 | 171000000 | 2 | 37 | 256 qam | 5 |
7 | 179000000 | 1.7 | 37 | 256 qam | 6 |
8 | 187000000 | 1.5 | 37 | 256 qam | 7 |
9 | 195000000 | 1 | 37 | 256 qam | 8 |
10 | 211000000 | 0.7 | 37 | 256 qam | 10 |
11 | 219000000 | 0.5 | 36 | 256 qam | 11 |
12 | 227000000 | 0.2 | 36 | 256 qam | 12 |
13 | 235000000 | 0 | 36 | 256 qam | 13 |
14 | 243000000 | -0.2 | 36 | 256 qam | 14 |
15 | 251000000 | -0.5 | 37 | 256 qam | 15 |
16 | 259000000 | -0.5 | 37 | 256 qam | 16 |
17 | 267000000 | -0.7 | 37 | 256 qam | 17 |
18 | 275000000 | -1 | 37 | 256 qam | 18 |
19 | 283000000 | -1 | 38 | 256 qam | 19 |
20 | 291000000 | -0.7 | 37 | 256 qam | 20 |
21 | 299000000 | -0.5 | 37 | 256 qam | 21 |
22 | 307000000 | -0.5 | 38 | 256 qam | 22 |
23 | 315000000 | -0.5 | 38 | 256 qam | 23 |
24 | 323000000 | -0.5 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 37.3 | 1243 | 246 |
2 | Locked | 38.6 | 742 | 190 |
3 | Locked | 37.6 | 818 | 217 |
4 | Locked | 37.3 | 867 | 230 |
5 | Locked | 37.3 | 750 | 279 |
6 | Locked | 37.3 | 846 | 257 |
7 | Locked | 37.3 | 788 | 203 |
8 | Locked | 37.3 | 849 | 265 |
9 | Locked | 37.6 | 1162 | 315 |
10 | Locked | 37.3 | 1516 | 225 |
11 | Locked | 36.6 | 3836 | 219 |
12 | Locked | 36.3 | 3360 | 2186 |
13 | Locked | 36.6 | 3422 | 2794 |
14 | Locked | 36.6 | 4065 | 3130 |
15 | Locked | 37.3 | 3565 | 3310 |
16 | Locked | 37.6 | 3837 | 2593 |
17 | Locked | 37.6 | 4375 | 1759 |
18 | Locked | 37.6 | 5182 | 860 |
19 | Locked | 38.6 | 5356 | 373 |
20 | Locked | 37.6 | 5815 | 562 |
21 | Locked | 37.6 | 5392 | 317 |
22 | Locked | 38.9 | 4591 | 255 |
23 | Locked | 38.6 | 4621 | 228 |
24 | Locked | 38.6 | 4033 | 329 |
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 53700337 | 50.3 | 5120 | 64 qam | 2 |
2 | 60300352 | 50.8 | 5120 | 64 qam | 1 |
3 | 46200285 | 50 | 5120 | 64 qam | 3 |
4 | 39400194 | 49.8 | 5120 | 64 qam | 4 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 7 | 0 |
2 | ATDMA | 0 | 0 | 2 | 0 |
3 | ATDMA | 0 | 0 | 9 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
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on 23-07-2021 13:38
Network Log
Time | Priority | Description |
23/07/2021 10:47:11 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
23/07/2021 05:21:47 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
21/07/2021 09:04:40 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
20/07/2021 04:39:50 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
17/07/2021 21:04:40 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
17/07/2021 18:17:55 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 11:16:6 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
14/07/2021 09:04:40 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
13/07/2021 18:19:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 09:04:39 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 02:36:40 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
03/07/2021 21:04:39 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 04:09:19 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
30/06/2021 09:04:39 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/06/2021 03:29:58 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
26/06/2021 21:04:38 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
25/06/2021 06:18:24 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
24/06/2021 10:59:36 | Warning! | ToD request sent - No Response received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
24/06/2021 10:59:34 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
24/06/2021 10:59:25 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
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on 23-07-2021 13:39
BQM Link:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/6ff27f23925c3eb577e60a7391261710fb1ed54d
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on 23-07-2021 13:40
Any help would be appreciated, thanks.
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on 23-07-2021 16:26
Hello @avi68.
Welcome back to the community page, thank you for posting on here.
I am sorry for the issues that you are having with your internet.
Can you please tell me if you have tested your wired connection? Also have you tried doing a pinhole reset recently?
Please let me know.
Hayley
Forum Team
Forum Team
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on 23-07-2021 16:52
Hi Hayley,
Yes both wired and wireless have issues. I have the hub in modem mode. Pinhole reset was done before the engineer visited last month.
There is a bigger issue here. When the engineer attended he raised concern about the state of the cab I am connected to, he believes this is the cause of the issues I have. I would like to know if the network team have looked into the cabinet to solve the issues, if not when will they look to get this sorted?
Thanks
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