Poor WiFi signal

[Mrsmop2379]

I have the virgin hub 3.0 and the WiFi signal strength around my home is terrible. I only get full signal strength on my phone and on my TV in my lounge which is only 10 feet away from the hub. Upstairs in my bedroom which is only 20 feet away from the hub, the WiFi signal strength on my phone and firestick is the lowest it can be. My hub is located in the hallway downstairs in the open and away from all other electrical equipment, the bedroom is almost a direct line of sight up the stairs so no concrete or walls blocking the signal. I have read that the poor WiFi signal with the hub 3 router seems to be a very common problem. I had talk talk before virgin and the WiFi signal strength with their hub was always full strength all over the house and in the street! 

I believe virgin should issue the newer hub that has the WiFi 6 feature or at least issue free of charge 1 or 2 of the boosters? Has anyone else got the boosters in their home and if so has the booster made any improvement to the WiFi signal strength? 

Very very annoyed and frustrated because I've emailed virgin and sent messages via chat etc and I haven't had a signal response from them. 

Can anyone help?

[legacy1]

You have the option of getting a better wifi router yourself with hub in modem mode

[jbrennand]

See this....
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On a Hub3/4/5, you could first try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All wifi devices will now need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - but its still no substitute for getting better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 20 Mbps/room and it’s now called… Wifi Max see…….

https://www.virginmedia.com/wifi-max

You can call  0800 064 3850 to order the first one - or follow instructions on that website - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . If you call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3).

£30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage.