Outside Box

[WulfrunDave]

Hi,

Would I be able to get a engineer out to sort out the cables and new box on outside wall (recently installed Fibre with brown box) 

We have had a new drive installed and unfortunately they damaged the box during install and now i am finding constant packet loss which possibly might be due to this?

Kind Regards,

David 

[jbrennand]

How long ago was the install ?

If you have a connection fault - call it in and if the fault is due to this they will fix it for free.

If its a non-fault call out to do this - there is a £25 charge.

A VM person will respond on here in a days two - so posting up a few photos of the issue will help them with deciding

[Kath_F]

Hi WulfrunDave, 

Thanks for your post and apologies to hear that the omni box has been broken. We can certainly get an engineer booked in for you to take a look at the issues with your broadband and to replace the box. 

I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,
 

[Kath_F]

Hi WulfrunDave,

 
Thanks for coming back to via private message. 

I have booked you in for the next available appointment. We cannot confirm the appointment time slot, so to view this please sign in to My Virgin Media here: My VM Just go to My Account > Track your orders.

If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. 

Lets us know how the appointment goes. 

Take care.