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Nothing but issues

Dada93
On our wavelength

Hi there, 

I joined Virgin over a month or so ago now based on a friend being a field tech down south and getting me a decent deal compared to my other provider. 

On week 1 I suffered a total loss of service which was rectified after about 6 days and then an engineer coming round to check all my cabling and whatnot to ensure all was good on that end. 

Fast forward to about a week ago, I started noticing aggresive packet loss whilst gaming online, so that prompted me to have a look at the Hub 5 network page. 

Low and behold I have in to 10s of thousands of post RS errors which shouldn’t be happening at all. 

Called up today, after 3 attemps and 3 different advisers trying to give me wifi pods (I’m wired), finally a supervisor who knew what post rs errors meant said he’ll get me a technician over. Thing is, he said he’ll call me back at 6:15 PM as his system “wasnt letting him just now” 

I’ve only just realized that he’s completely blagged me off as they close at 6 PM today… what a joke of a company treating paying customers that way. 

Anyways, it seems like people get more success out of competent staff on this forum, so if someone could assist that would be great. 

The call centres amazing fault finding software is finding nothing and is telling them its perfect, so I haven’t to worry. Hopefully I won’t when I get this resolved. 

Thanks a lot. 

30 REPLIES 30

Hey Viper-t, thank you for reaching out and we are sorry to hear you are still having some issues.

I can see you've been posting on various threads, please do try and keep it one thread going forward.

How has the connection been over the weekend any improvements? 

Matt - Forum Team


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