Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 41 kudos

Toshiba tv won’t connect to the internet

I have a Toshiba smart tv that has suddenly stopped connecting to the internet. It shows that it’s connecting but has no internet. All other devices are connecting to the WiFi and working fine but my tv just won’t connect. I’ve reset the tv to factor...

speczz by Joining in
  • 4 replies
  • 0 kudos

Engineer no show and cannot install

As an existing customer, i moved into my new property, and I had scheduled an appointment with VM on 28th December 2023, expecting an engineer to come and install my broadband service at my residence. However, despite the confirmed appointment, no en...

Resolved! WiFi booster recommendations

Hi all. I’m a volt customer so entitled to up to 3 free pods but am fed up of trying to find out how to order one so does anyone have any recommendations of a booster I can buy. I’ve read on one of the boards that they are usually much better than th...

RuthLan by Joining in
  • 2 replies
  • 0 kudos

Resolved! Solid red light on hub for over a month

I've had a solid red light for a month on my hub after Customer Services told me it was doing a software update. Today my broadband has been randomly dropping and we've had to reboot it again. It is warm to touch. Can I get a replacement?Thanks,Sharo...

Tilnoom by On our wavelength
  • 4 replies
  • 0 kudos

Resolved! WiFi Pods will not sync to new SuperHub5

HiI have been using WiFi Pods (hexagonal white version which plug directly into the mains) with a SuperHub3. I have recently been upgraded to a SuperHub5 and the pods will not sync with it. I had this exact same issue when I originally got the WiFi P...

wrwhite by On our wavelength
  • 8 replies
  • 0 kudos

Resolved! Ethernet Wall socket Help

Hi, I have a Gig1 fibre hub. I want to connect my PC (running Windows 11) to it via an ethernet cable in the wall socket, but it seems that I get no ethernet when using the wall sockets, as when I check ethernet settings it is not connected. I also h...

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hasa12 by Tuning in
  • 7 replies
  • 0 kudos

Resolved! Hub 5 - Password Incorrect

HiI am currently attempting to access my admin page on, I have restarted the router with the pin, and tried the password on the bottom, (not the WiFi password, the one directly under the afformentioned ip reference). As well, to counter m...

jrttapppi by Just browsing
  • 5 replies
  • 0 kudos

Hub 4 recommendations please

Hello.I have a 1Gbps package and am very happy with the upload download speeds, and the wifi speeds.  There is ample capacity for the whole family.Two bedrooms have worse wifi speeds, but still good enough and generally speeds are healthy speeds acro...

Can’t connect WiFi pod to hub 5

Since I’ve had the hub 5 installed my WiFi pod isn’t connecting. I’ve read a few posts on here but can’t fathom it out. Seems to be that I need someone at virgin to connect the pod to the hub? Any help is appreciated, thanks in advance