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No internet

meers
Joining in

at the moment my tv is telling me that I have no internet 

2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person
See this
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Check first for any “known network faults - Try in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @meers,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with your broadband connecting to your TV!

Are you having any issues with your broadband connecting to any other devices across your home?

Please take a look at our Broadband Faults page if you're having some issues and let us know how you're getting on if you need any more help or assistance.

We're here to help.

Thank you! 

Paulina_Z
Forum Team

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