on 26-07-2022 16:20
Good afternoon all,
As always seems to be the case, I'm back again. Our internet connection was restored after being down the entire weekend a couple of weeks back and now it's slowed to a crawl again in DL3.
We're down from 200mbps download and 20mbps upload to 7.49 mbps download and 2.49 mbps upload (all on a wired connection before I receive the cut and copy "Please move closer to the router" response).
Any suggestions on how to alleviate this situation or what could be causing it on my side or Virgin's would be greatly appreciated.
Kind Regards,
Gaia
on 26-07-2022 16:32
on 28-07-2022 16:47
Hi GaiaWilds,
Thank you for reaching out to us here on the Community.
I am very sorry to hear you are experiencing issues with your services, we will do all we can to help.
On checking, I have been unable to find your account to run a health check using your community details but if you could let us know how things have been, we will be happy to go from there.
Have you been able to check the service status page for updates here?
Let us know and we will do all we can to help.
Thank you,