Intermittent internet

[Clairebear8621]

Hi, I have been having intermittent WiFi for ages not I have a strong signal on devices and they are all connected but no Internet and very slow when there is Internet, virgin already sent someone out and its no better

[Clairebear8621]

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700041	42	5120	64 qam	2
2	39400014	42	5120	64 qam	4
3	46200031	42	5120	64 qam	3
4	60299974	42	5120	64 qam	1

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[jbrennand]

All your stats are spot on - can you see whether it is just a wifi issue by doing this - not on a games console.
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Are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check (on a laptop/computer) to help diagnose whether it is just a wifi issue or it could be network connection related?

What are the various Hub lights showing/doing when wifi devices disconnect (particularly the base power light

[Clairebear8621]

It is just wifi as far as I can tell 

[lotharmat]

SOmetimes splitting the WiFi bands can help wifi connectivity issues:

You can split the WiFi bands by accessing your hub settings - to do this, you'll need to be connected to your hub and type in 192.168.0.1 into your web browser. You;ll then need to enter your hub's setting password (this can be found on the bottom of the hub).

Once you've access the dashboard, you'll need to go to advanced settings and then wireless - security. From there, you just need to change the SSIDs of both the 2.4ghz and the 5ghz signal to different names, you can just add on 2G and 5G to the end of the current network name.

Hit Save and then it should work!

Bear in mind that you'll have to reconnect all of your devices to the new SSIDs

[Clairebear8621]

It was split into two until recently then virgin merged them , the WiFi was always much slower on the 2 than the 5 regardless of distance from the router, it would drop out and do the same as now but less on the 5 all devices have full signal strength but Internet just drops all the time

[Kath_F]

Hi Clairebear8621, 

Thanks for your post and welcome to the forums. Its really great having you on board with us in the Community. 

I'm sorry to hear that you are having some issues with your WiFi connection. 

Our diagnostics on your home network and Hub have not found any issues that could account for connection issues. All power levels are at optimal levels, I'm not seeing any errors and there are no open faults in your area either.
As you have confirmed this is only happening via WiFi, we would recommend following the help and advice in these links: 

Wi-Fi hints and tips 
Wi-Fi troubleshooting

If after following the information there you are still having an issue, the next step would be possibly adding a WiFi pod to help improve things. 

Let us know how you get on. 

Thanks,