Hub 5 High Download Errors

[grunkp]

Just noticed that most of the Downstream Channels have a high number of Pre RS Errors a few downstream channels also have high Post RS Errors.

The downstream corrected errors and the uncorrected errors are in the 100's of millions and increasing.

The Hub5 LOg shows frequent CMS Notices

CM-STATUS message sent. Event Type Code: -  toggling between 24 and 16.

The Upstream Channels show zero errors

Modem was rebooted some 8hrs ago.

Hub 5 also refuses to go into Modem Mode !

Is the HUB 5 on the way out or is there an issue at the street cab ?

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	586000000	1	34	QAM 256	29
2	362000000	2.1	35	QAM 256	1
3	370000000	2.2	37	QAM 256	2
4	378000000	2.4	37	QAM 256	3
5	386000000	2.2	36	QAM 256	4
6	394000000	1.9	31	QAM 256	5
7	402000000	1.9	35	QAM 256	6
8	410000000	1.6	34	QAM 256	7
9	418000000	1.4	31	QAM 256	8
10	426000000	1.1	29	QAM 256	9
11	434000000	0.9	31	QAM 256	10
12	442000000	1.1	31	QAM 256	11
13	450000000	1.3	33	QAM 256	12
14	458000000	1.1	32	QAM 256	13
15	466000000	1.5	32	QAM 256	14
16	546000000	0.7	34	QAM 256	24
17	554000000	0.8	32	QAM 256	25
18	562000000	0.9	36	QAM 256	26
19	570000000	0.7	36	QAM 256	27
20	578000000	0.7	35	QAM 256	28
21	602000000	0.9	32	QAM 256	31
22	610000000	0.6	38	QAM 256	32
23	618000000	0.1	38	QAM 256	33
24	626000000	0.4	38	QAM 256	34
25	634000000	0.4	34	QAM 256	35
26	658000000	0.3	28	QAM 256	36
27	666000000	0.2	34	QAM 256	37
28	674000000	0.3	34	QAM 256	38
29	682000000	0	30	QAM 256	39
30	690000000	0.5	32	QAM 256	40

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	34	339806	0
2	Locked	35	207	8
3	Locked	37	63	0
4	Locked	37	77	1
5	Locked	36	32	0
6	Locked	31	139444925	117662
7	Locked	35	448	2
8	Locked	34	7181	0
9	Locked	31	8815490	1
10	Locked	29	214082988	9
11	Locked	31	7541814	13479
12	Locked	31	186655325	18285537
13	Locked	33	5304476	0
14	Locked	32	2495161	0
15	Locked	32	838083	0
16	Locked	34	155318	0
17	Locked	32	1971676	0
18	Locked	36	73	0
19	Locked	36	142	0
20	Locked	35	1997	0
21	Locked	32	7251107	0
22	Locked	38	5	0
23	Locked	38	13	0
24	Locked	38	21	0
25	Locked	34	4267	0
26	Locked	28	706277852	104257
27	Locked	34	61264	0
28	Locked	34	344476	0
29	Locked	30	156361665	3566
30	Locked	32	41667493	383130

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

41

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

41

Locked

34

-1.6

196932617

192767441

[Daniel_Et]

Hi @grunkp, thank you for your response.

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. 

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel