POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Got the gig 1 package with the virgin hub 5, get around 800 mbps over wifi so all is well there but on my desktop I can manage at best 330mbps, I've went through guides everywhere, putting on latest drivers, putting on basic drivers, changing mtu siz...
For the last few weeks I have been experiencing WiFi dropping out and the light on the hub is constantly red. I have checked service status on virgin media and this always suggests to reset the hub which I have done including the factory reset.Left o...
Placed an order for wifi pods over a week ago, have not had a confirmation email about them but have been told that it has been ordered. How long should it take for them to arrive and get a confirmation email?
Hi - i have the permanent red light on my router which wont go away despite not being hot, resetting, using the apps to reset and turning off and on after restingThe advice seems to be here to order a new router but i cant find a way to do that onlin...
I know that I have WiFi dead zones in the house and want to use the Connect app to scan so that I can obtain booster pods to improve coverage.The app will not recognise the hub 5, indicating "You have no access to home broadband." I've been through t...
Hi everyone, a rather strange issue. On Microsoft teams images are not loading on my phone or on my laptop (work laptop) when I am connected via Ethernet or WiFi to my Virgin media internet. However, if I come off virgin media and use 4g or hot spot ...
Hi could someone give me the number to contact for a resolution I am getting given contradicting information every time I speak to a member of staff as a result of this my bill is no longer getting paid as I'm getting told my contracted amount is no ...
Hi allI have the same problem, and even after disabling the Optimizer and setting up the two separate SSIDs, I installed the Wifi Analyser and the HUB is not broadcasting in 2.4GHz, even after restarting and reseting it, any ideas? I'm unable to find...
Just had my new installation installed yesterday after nearly 7 week wait with a problem with the outside installation, I have a 1gb package, I am not happy with the Hub 5x as it has not got modem mode, with spending £600+ on a New Asus router ove...
So after a week or so of having my service activated in my new place the internet speed is slow. Loading websites is equally as slow. Firefox, Chrome and Edge. I'm unsure if its to do with my actual service, a fault or a router problem.Downstream bon...
