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LeeFletch · ‎11-01-2022

I just upgraded to a hub 4 and now my Wifi pods arent working, i see other post on here about the same issue.I believe the pod needs someone at virgin to assign it to my new hub?

Hopefully a virgin media employee will see this and sort it for me.

jbrennand · ‎11-01-2022

A VM person will respond in a few days. In the meantime the equipment activation line should be able to do it. On - 0800 953 9500 (option 3) – you will need the serial numbers/MAC address off the barcode stickers and also your account number,

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

See where this Helpful Answer was posted

jbrennand · ‎11-01-2022

A VM person will respond in a few days. In the meantime the equipment activation line should be able to do it. On - 0800 953 9500 (option 3) – you will need the serial numbers/MAC address off the barcode stickers and also your account number,

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Zak_M · ‎14-01-2022

Good afternoon @LeeFletch,

Welcome back to the forums and thank you for taking the time to post.

I am sorry to hear that you have had some issues with your POD's. Have you managed to reach out to the activation team regarding this?

If not we can take a further look over things.

Kind regards,

Zak_M

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