Hub 3 slow intermittent and full i think?

[Ceekay742]

Hi and sorry if this has been answered a thousand times.

running a superhub 3 and it currently has around 35 to 40 wired and wireless connections at any one time. The hub constantly drops the internet or the delay increases and you have to reboot it several times a day just to keep everything running smooth-ish. 
since the pandemic our problems and speeds have been rubbish. We have gone from around an average of 220mbps to around 40mbps recently. 
i hear many times its better to have the superhub in modem mode and use a third party wireless router is this the best way? If so which one that can handle all todays modern wireless everything?

any help or suggestions greatly appreciated.

[lotharmat]

It is - the hubs are capable modems but bargain-basement routers!

I've got an Archer c7 - pretty cheap but I've been incredibly happy with it! - Try one - you have 14 days cooling off to send it back it it is not what you need!

[Andrew-G]

You're possibly pushing your luck with that many devices, and in my experience a modern mesh wifi setup is vastly better adapted to current needs than the ageing Hub 3, or indeed the newer Hub 4.  As a personal view just about any competent mesh wifi system that has gigabit ethernet ports would work fine - I use a near entry level TP-Link Deco M4, the newer S4 would be virtually identical, but you can spend a lot more if you want, and there's plenty of different makes on the market.

But before you start salivating over the idea of splashing out on new technology in the hope of a quick fix, the slow speeds suggest to me a broadband problem is possible.  Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.  Then we can check for any obvious problems with power, noise or error counts. 

[Ceekay742]

TimePriorityDescription17/08/2021 08:04:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/08/2021 08:04:28criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/08/2021 08:01:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/08/2021 08:01:19criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/08/2021 08:00:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/08/2021 08:00:59criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/08/2021 08:00:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/08/2021 08:00:39criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/08/2021 08:00:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17/08/2021 08:00:19criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;16/08/2021 18:34:7noticeReceived REG-RSP while in REG-HOLD1 state;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:00:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:00:54criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:00:54Warning!ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:00:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:00:30Warning!ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:00:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:00:15Warning!ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/01/1970 00:00:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;16/08/2021 18:32:44Warning!ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[lotharmat]

can you post up the data from the other tabs too?

[Ceekay742]

Sorry thought i had will try again

[Ceekay742]

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	298750000	2	40	256 qam	21
2	138750000	4	40	256 qam	1
3	146750000	4	40	256 qam	2
4	154750000	3.9	40	256 qam	3
5	162750000	3.7	40	256 qam	4
6	170750000	3.5	40	256 qam	5
7	178750000	3.2	40	256 qam	6
8	186750000	3	40	256 qam	7
9	194750000	2.9	40	256 qam	8
10	202750000	2.5	40	256 qam	9
11	210750000	2.5	40	256 qam	10
12	218750000	2.4	40	256 qam	11
13	226750000	2.4	40	256 qam	12
14	234750000	2.4	40	256 qam	13
15	242750000	2.2	40	256 qam	14
16	250750000	2.2	40	256 qam	15
17	258750000	2	40	256 qam	16
18	266750000	2	40	256 qam	17
19	274750000	1.9	40	256 qam	18
20	282750000	1.9	40	256 qam	19
21	290750000	2	40	256 qam	20
22	306750000	1.9	40	256 qam	22
23	314750000	1.5	40	256 qam	23
24	322750000	1.5	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	15	0
2	Locked	40.9	2	22
3	Locked	40.3	17	0
4	Locked	40.9	18	0
5	Locked	40.3	15	0
6	Locked	40.9	21	0
7	Locked	40.3	19	0
8	Locked	40.9	19	0
9	Locked	40.3	5	0
10	Locked	40.3	5	0
11	Locked	40.3	4	0
12	Locked	40.9	5	0
13	Locked	40.9	6	0
14	Locked	40.9	5	0
15	Locked	40.3	5	0
16	Locked	40.9	5	0
17	Locked	40.9	4	0
18	Locked	40.3	10	0
19	Locked	40.9	5	0
20	Locked	40.3	5	0
21	Locked	40.3	4	0
22	Locked	40.3	21	0
23	Locked	40.9	19	0
24	Locked	40.3	19	0

[Ceekay742]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	51	5120	64 qam	10
2	39400000	51	5120	64 qam	12
3	46200000	51	5120	64 qam	11
4	60300000	52.5	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Tudor]

All upstream channels are too high.

First check to see if there are any area problems and if not call customer services, numbers below. If there are any area problems, check again when it says they are fixed and if you still have problems then call customer services. VM will not send out any technicians until any area fault is fixed.

Call Customer Services on 0345 454 1111 or if you have a VM landline 150

Check with Area faults on 150 or 0800 561 0061

[Ceekay742]

Thanks for that they are showing no area problems so i will log a fault with them. 

i take it the upstream being too high is not also related to the tv box? Just i remember them saying a few yrs back they had left them a little bit high to keep the signal up as the last tivo box was quite a distance away 🤷🏼‍♂️

on another note if i have pushing 40 items on wireless is too much for any hub and if so can modems easily carry this much?

any other recommendations apart from already suggested? Im using 2 tp link boosters in the house but not sure the VM hub likes them or is it just the fault?

appreciate all the help 👍🏼