Hub 3 keeps dropping/rebooting

[0110jeff]

HI 

Thought I'd give this a go... cant seem to get it resolved?

The connection is stable then just randomly starts to drop and the hub starts doing its reboot cycle

We have had engineers out twice 1 replaced the standard cables , connection and wall box bit and pieces next replaced the router

All ok for about 5 days then it started again I switched plugs thinking it may be with the plug 

details added below from reading the forum... if theres anything else let m know any help will be greatly appreciated... thanks in advance.

12/06

11/06

10/06

09/06 -- 6pm was a reboot/unplug

08/06

Downstream bonded channels

exceeded 200000 characters??? removed some tables - let me know if required I will try add

Downstream bonded channels

Upstream bonded channels

Upstream bonded channels

Time	Priority	Description
11/06/2021 22:31:7	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
11/06/2021 19:56:26	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
11/06/2021 16:45:9	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
10/06/2021 20:13:13	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
10/06/2021 17:03:56	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
10/06/2021 17:02:44	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
10/06/2021 03:50:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
09/06/2021 13:27:41	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
09/06/2021 01:58:22	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
08/06/2021 16:51:15	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
08/06/2021 16:22:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
07/06/2021 11:35:47	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
06/06/2021 08:42:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
05/06/2021 04:28:3	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
05/06/2021 00:34:19	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
04/06/2021 15:32:8	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
04/06/2021 13:10:27	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
04/06/2021 11:55:42	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
04/06/2021 11:55:42	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
04/06/2021 10:57:55	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

[0110jeff]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	A,.iyewrkldJKDHSUBsgvca69834n

Primary Downstream Service Flow

SFID	15462
Max Traffic Rate	117000047
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	14454
Max Traffic Rate	22000047
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[0110jeff]

Time	Priority	Description
21/06/2021 16:34:3	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xxCMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
21/06/2021 10:17:18	notice	LAN login Success;CM-MAC=xx:xx:xx:xx:xx:xxCMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
19/06/2021 16:01:8	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xxCMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 21:02:51	notice	LAN login Success;CM-MAC=xx:xx:xx:xx:xx:xxCMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 13:48:41	critical	No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xxCMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 13:15:17	Error	Service Add Response rejected - Invalid transaction ID;CM-MAC=xx:xx:xx:xx:xx:xxCMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 10:29:47	Warning!	RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xxCMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 10:29:47	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xxCMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 10:29:47	Warning!	RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xxCMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 10:29:45	Warning!	Lost MDD Timeout;CM-MAC=xx:xx:xx:xx:xx:xxCMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 10:29:40	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xxCMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 10:29:40	Warning!	RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xxCMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 10:29:40	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xxCMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 10:28:49	Warning!	RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xxCMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 10:28:49	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xxCMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 10:28:46	Warning!	RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xxCMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 10:28:38	Warning!	Lost MDD Timeout;CM-MAC=xx:xx:xx:xx:xx:xxCMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 10:28:34	Warning!	RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xxCMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 10:28:34	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xxCMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 10:28:33	Warning!	RCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xxCMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0;

[Hayley_S]

Hello @0110jeff.

Thank you for posing on the community page 🙂 Hope you are well.

I am sorry for the recent internet issues, I have tried to locate your account using your forums details but unable to find an active media account? Have you recently left us? 

Look forward to your response.

[0110jeff]

Hi Hayley

Its in my wife's name

[Hayley_S]

Okay no problem @0110jeff.

I will send you a private message so we can locate the account.

Look forward to speaking with you.

[0110jeff]

no better

[Hayley_S]

Thank you for talking to me in private @0110jeff.

As you are not the account holder I am unable to share the appointment date with you, please check with the account holder for the appointment date and time.

Let me know if this is okay for you both.

Many thanks.

[0110jeff]

we got it thank you

[Hayley_S]

Thank you for sharing this with me @0110jeff.

I am glad that this is okay for you 🙂

Please let me know how it goes.

[0110jeff]