Virgin Media Community

[Merm07]

hi,

we recently were upgraded to a superhub 3 due to endless wifi issues on 2. Hub3 worked well for ca 2 months, this morning suddenly none of the devices and PC can connect to the wifi network. the signal itself appears strong, restarted, did the line check- no issues and broadband works via Ethernet.

upon trying to connect via wifi, the spinny wheel takes ages and then the simple message "invalid password" (if not timed out by the screensaver), tried to forget network and rejoin...spinny wheel forever...it's like Wifi has shut us out....not acceptable and not an option if you have to work from home. anyone has a solution to this?

[Jake_Ellis]

You're not alone in experiencing this issue today:

https://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-password-incorrect/td-p/3847839

[Jake_Ellis]

And:

https://community.virginmedia.com/t5/Networking-and-WiFi/Password-error/td-p/3847803

[LizzieRobinsone]

I also am having the exact same problems this morning. All devices disconnected. Yet diagnostics say the hub and internet is fine. But shut out due to ‘incorrect password’ despite rebooting our Hub. 

[-tony-]

have asked behind the scenes and its being looked in to

a reset would would cause the wifi password to revert to default so if you have/had set your own wifi password it may be that they have reset if something on the network caused a reset over night

log into hub and check

[Ralph_R]

Good call tony...could anyone affected please confirm if the default WiFi password (see sticker on the base of the hub) provides access...failing that please try a pinhole reset of the Hub and let us know if this restores connectivity via the default settings.

Many thanks

[Merm07]

we haven't changed from the default password i.e. the one the hub came with. so it is also affecting this

[LizzieRobinsone]

Hello

We haven’t changed our password since having it from around two months ago. Just won’t let us in. Have tried resetting and nothing has changed. 

[Merm07]

also reentered the default password and it tell's me its incorrect

[Ralph_R]

Thanks...is this affecting both 2.4 and 5Ghz channels?

Could you also confirm if a full pinhole reset (depress for around 30 seconds or so) allows to you to then reconnect via default settings.

Cheers