How to speak to a human being?

[sb107]

How do I actually get to speak to human being to chase up why my issue has not been fixed!  I've tried phoning, online chat/whatsapp, email complaints.  Still can't find a way to actually speak to someone, even though I've had issues for almost a month now.

[jbrennand]

If you can post up details of what the (technical) issues actually are, then folks on her will help yo to get it resolved - might actually be quicker than speaking to an offshore human being

[sb107]

Thanks.  However, the issue has been reported by a Virgin Engineer as it is the cable outside my property which has been damaged and needs replacing.  I am still waiting for them to fix it and I can't actually find a way to speak to anyone to find out what they are doing.

[jbrennand]

Ok all I can suggest is to call at 08.01 and follow options 1,1,4,4 "thinking of leaving" and that should get you to the UK based retentions team. Tell them you are wanting to cancel because of this ongoing problem and see what they say - probably transfer your call - but perhaps to someone useful.

[Kain_W]

Sorry for the issues faced sb107,

Welcome to the community.

Since the engineer advised of the damaged cable externally, has there been an appointment booked to rectify this?

Thanks,