Menu
Reply
GregRobertson
  • 1
  • 0
  • 0
Just joined
161 Views
Message 1 of 3
Flag for a moderator

How do I replace my superhub3 ?

My superhub3 is physically broken. The connection for the external broadband cable is no longer connected to the circuit board so I have no internet.

The help service on the phone has no option for faulty hardware and neither does the web chat. No options to get through to an actual person either.

How do I get a replacement hub3 ?

0 Kudos
Reply
jbrennand
  • 24.06K
  • 2.54K
  • 4.36K
Very Insightful Person
Very Insightful Person
145 Views
Message 2 of 3
Flag for a moderator

Re: How do I replace my superhub3 ?

Call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly. Although some people are still reporting getting through fine at other times with no long waits

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue. Or try options 1,1,4,4, “thinking of leaving” - they usually pick those calls up quickly and then transfer you to the appropriate queue (or cut you off !).

A VM person should pick this up here and respond, but it can take a few days for them to get here.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Ayisha_B
  • 1.44K
  • 50
  • 134
Forum Team
Forum Team
50 Views
Message 3 of 3
Flag for a moderator

Re: How do I replace my superhub3 ?

Hi @GregRoberston,

 

Welcome to our Community Forums and thanks for posting. 

 

I am sorry to hear your Hub is damaged. I can see you have spoken to our team already regarding this since posting and they were able to help. 

 

Let us know if you have any other issues. 

 

Thanks 🙂

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply