on 29-06-2021 19:18
Since moving to virgin November 2020 our hub 3 has shown the orange light.
we’ve tried the reset and the full pinhole reset and after powering back up it reverts back to orange.
Lag is bad on my sons PS4, frequently booting him off, and smart tv often buffering.
Ive read a few similar threads and it appears the solution is a new hub followed by an engineer visit.
could this issue be picked up here please and someone get in touch to assist?
thanks.
on 29-06-2021 19:55
on 29-06-2021 20:01
Hi john
its all WiFi- we have no Ethernet cabling.
the main issue is gaming really - that along with not having anyone technically minded in the family 🙈
after last nights pinhole reset my son hasn’t been able to get his PS4 back online at all.
29-06-2021 20:05 - edited 29-06-2021 20:13
OK this is by way of diagnosing where the issue may be. If the ethernet cable connected devices are "stable" when the wifi ones drop then you have a wifi problem. If they drop simultaneously it a Hub or network connection issue.
Different pathways to solving those 2 options applies.
can you run that experiment with a laptop or computer connected on a Cat5e/6 ethernet cable and see what happens on that when wifi connections drop
on 02-07-2021 10:44
Good Morning @Wizadore, thanks for your post on our Community Forums and a very warm welcome to you!
Have you been able to connect any of the devices via Ethernet cable since your most recent post?
If you're able to do this, we will be better placed to find the resolution to the fault
Kindest regards,
David_Bn