Green flashing lights on Hub 3

[Julesb64]

Since 9pm last night - bottom green light sometimes solid / or flashing. Green wireless light solid and 2 arrows flashes. Have rebooted, restarted, pin hole for 60 seconds, unplugged etc all wires are fine, called but apparently no outage in area and also run service status checks. Just went last night whilst watching tv 🤷🏼‍♀️

[Julesb64]

I have had this since 9pm last night! Have reset, restarted etc etc still green lights flashing 🤷🏼‍♀️

[Tudor]

Check with Area faults on  0800 561 0061 or if you have a VM landline 150

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.

[Julesb64]

I’ve called the 0800 and 0345 numbers - no faults reported, apparently! I do have engineer booked for Tuesday evening but it’s so frustrating 😡 

[Julesb64]

Still flashing green lights with no internet connection 😡🙄

[Gareth_L]

Hello Julesb64

Apologies for the down time with your service 

Can I please ask how things are now 

I have been able to check a few thigs form here and the Hub seems to be online 

Gareth_L

[Julesb64]

Hi Gareth,

I had an engineer booked for Tuesday evening but somehow overnight, Monday/Tuesday, the internet miraculously came back all by itself! Touch wood, it has been okay since then and I cancelled the engineer Tuesday lunchtime 👍🏻

[Zach_R]

Hi @Julesb64,

Thank you for the update on this. I'm really glad to hear that these issues now appear to have been resolved for you.

Please do let us know if there's anything more that we can help you out with.

Thanks,