on 17-04-2023 07:31
Hi,
How do I get a virgin technician to install a cover on my fibre broadband wiring outside my property next time they are in the area?
Thanks
Pas
on 17-04-2023 07:32
on 17-04-2023 07:53
on 19-04-2023 10:10
Hi PasqualeR,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to see there is no cover leaving exposed cables. We can certainly get this raised up to the relevant teams but in order to do that I will need to confirm some details with you.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,
on 19-04-2023 10:55
Hi @PasqualeR,
Thanks for coming back to me via private message to confirm your information.
I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once you log in scroll down to Orders & appointments then click on View your orders. Please note it can take up to 24 hours to show but you should also receive a text message with the details. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Let us know how the appointment goes.
Take care
on 19-04-2023 11:14
Thanks Kath that's very helpful
on 21-04-2023 08:58
Hi Kath,
Just to let you know the apportionment isn't in my Orders and Appointments section on the Virgin app yet.
Regards
Pas
on 23-04-2023 12:43
Ah!
My apologies @PasqualeR Thanks for letting us know. I'll raise this with the team to investigate this further.
on 23-04-2023 17:39
Thanks I have received a text confirming the date now.
Many thanks
Pasquale
on 25-04-2023 17:51
Hi Pasquale 👋
That's great to hear - thank you for confirming that. If you do need anything else, feel free to get back in touch and we'll do our best to assist you further.
Cheers,