on 14-01-2022 00:02
Hey there,
I've been experiencing terrible upload speeds and intermittent connectivity when using video calls which leads to me think that there is something wrong with upload speeds/connectivity. Download speeds are perfectly fine.
Attaching logs in text format:
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 330750000 | 13.4 | 40.4 | QAM256 | 25 |
1 | 138750000 | 12.7 | 40.4 | QAM256 | 1 |
2 | 146750000 | 12.4 | 40.4 | QAM256 | 2 |
3 | 154750000 | 12.5 | 40.4 | QAM256 | 3 |
4 | 162750000 | 12.4 | 40.9 | QAM256 | 4 |
5 | 170750000 | 12.3 | 40.9 | QAM256 | 5 |
6 | 178750000 | 12.3 | 40.9 | QAM256 | 6 |
7 | 186750000 | 12.4 | 40.9 | QAM256 | 7 |
8 | 194750000 | 12.6 | 40.4 | QAM256 | 8 |
9 | 202750000 | 12.8 | 40.9 | QAM256 | 9 |
10 | 210750000 | 12.9 | 40.4 | QAM256 | 10 |
11 | 218750000 | 12.8 | 40.9 | QAM256 | 11 |
12 | 226750000 | 13.2 | 40.9 | QAM256 | 12 |
13 | 234750000 | 13.4 | 40.9 | QAM256 | 13 |
14 | 242750000 | 13.6 | 40.9 | QAM256 | 14 |
15 | 250750000 | 13.4 | 40.4 | QAM256 | 15 |
16 | 258750000 | 13.4 | 40.9 | QAM256 | 16 |
17 | 266750000 | 13.4 | 40.4 | QAM256 | 17 |
18 | 274750000 | 13.3 | 40.4 | QAM256 | 18 |
19 | 282750000 | 13.2 | 40.9 | QAM256 | 19 |
20 | 290750000 | 13.2 | 40.4 | QAM256 | 20 |
21 | 298750000 | 13.1 | 40.4 | QAM256 | 21 |
22 | 306750000 | 13.2 | 40.4 | QAM256 | 22 |
23 | 314750000 | 13.1 | 40.4 | QAM256 | 23 |
24 | 322750000 | 13.2 | 40.9 | QAM256 | 24 |
26 | 338750000 | 13.6 | 40.4 | QAM256 | 26 |
27 | 346750000 | 13.5 | 40.4 | QAM256 | 27 |
28 | 354750000 | 13.4 | 40.4 | QAM256 | 28 |
29 | 362750000 | 13 | 39 | QAM256 | 29 |
30 | 370750000 | 12.8 | 39 | QAM256 | 30 |
31 | 378750000 | 12.7 | 39 | QAM256 | 31 |
1 | 32600000 | 35.5 | 5120 KSym/sec | 64QAM | 5 |
2 | 46200000 | 35.8 | 5120 KSym/sec | 64QAM | 3 |
3 | 39400000 | 35.8 | 5120 KSym/sec | 64QAM | 4 |
4 | 25800000 | 35 | 5120 KSym/sec | 16QAM | 6 |
1 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
Any help would be appreciated. Thanks
on 14-01-2022 00:37
on 14-01-2022 01:09
Hi there,
Thanks for replying - the problem isn't intermittent. The upload speed is just generally poor and I was wondering if that can be seen from the logs shown above?
on 14-01-2022 01:41
on 14-01-2022 03:12
Thanks for the reply,
I couldn't find the RS error table but here are the network logs:
Thu 16/12/2021 07:59:27 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 18/12/2021 09:37:45 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 28/12/2021 12:32:46 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 29/12/2021 12:26:56 | 4 | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 29/12/2021 12:26:58 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 01/01/2022 21:36:43 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 04/01/2022 13:19:24 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 06/01/2022 12:01:07 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 06/01/2022 23:58:58 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri 07/01/2022 23:38:47 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sun 09/01/2022 06:39:16 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 11/01/2022 06:44:24 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 12/01/2022 04:29:32 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 14-01-2022 15:30
14-01-2022 15:32 - edited 14-01-2022 15:34
Hi there,
I just created one:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/1b9c1a2c8667c0ca0536cbb992a55d71d359cb1e
on 14-01-2022 16:56
on 14-01-2022 17:01
Hi there,
There is a huge discrepancy between wired connection and wireless connection.
For wired:
384 Mbps
37.8 Mbps
For Wireless (Right next to the router):
40 Mbps
17.9 Mbps
on 14-01-2022 18:45