Disabled WiFi connection when trying to connect to WiFi

[VonB]

Recently bought a new tablet but having issues connecting and staying connected. It says disabled when trying to connect. When we do manage to get it connected it loses connection again and says disabled.

We have a hub 4.

Is there a fix for this?

Thank you

[Client62 · Accepted solution]

Split the WiFi SSIDs for the 2.4 and 5 Ghz bands.

This will give you 2 distinct WiFi services and the tablet can be tried on each.

[lotharmat]

You can split the WiFi bands by accessing your hub settings - to do this, you'll need to be connected to your hub and type in 192.168.0.1 into your web browser. You;ll then need to enter your hub's setting password (this can be found on the bottom of the hub).

Once you've access the dashboard, you'll need to go to advanced settings and then wireless - security. From there, you just need to change the SSIDs of both the 2.4ghz and the 5ghz signal to different names, you can just add on 2G and 5G to the end of the current network name.

Hit Save and then it should work!

Bear in mind that you'll have to reconnect all of your devices to the new SSIDs

https://community.virginmedia.com/t5/Forum-Archive/seperating-router-into-2-4ghz-and-5ghz/m-p/432397...

[VonB]

Thank you this seems to have worked 

[VonB]

Thank you this seems to have worked 

[Akua_A]

Hi @VonB 

Welcome back to our community forums and sorry to hear you were having issues connecting your new tablet. We are glad to see our community was able to help with this. Please do not hesitate to contact us if you need any further help.

Thanks,