Daily Network Dropout's

[mburke78]

I have had daily dropouts for a couple of months now and poor wifi for years.  The wifi is truly awful and coverage is poor in a normal 3 bedroom house that doesn't have thick walls.  The issues I have had recently is dropout's and this is both through Wifi and Ethernet.  Checking the router I get the below (I have removed the MAC address).  I get daily dropouts and sometimes several on one day.  Checked and it says there are no issues either on my line or the local area and I have rebooted the router.  Any help much appreciated.

Network Log

Time Priority Description

19/06/2021 09:08:27	notice	LAN login Success;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39	critical	No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 18:59:29	notice	LAN login Success;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40	critical	No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
13/06/2021 06:50:48	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
11/06/2021 01:08:16	critical	No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
10/06/2021 14:12:2	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39	critical	No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
05/06/2021 10:29:33	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:40	critical	No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
29/05/2021 19:46:51	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39	critical	No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
29/05/2021 19:40:37	notice	LAN login Success;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
29/05/2021 00:45:9	critical	No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
28/05/2021 19:26:6	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 20:46:57	critical	No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 07:26:6	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
25/05/2021 01:01:54	Warning!	RCS Partial Service;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
22/05/2021 10:56:58	critical	No Ranging Response received - T3 time-out;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
21/05/2021 19:26:6	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XXXXXXXXXXXXX;CMTS-MAC=XXXXXXXXXXXXX;CM-QOS=1.1;CM-VER=3.0;

[mburke78]

Thank you lotharmat for the reply.  Our network just dies from time to time and overall has been really poor lately.  I'll see what Virgin say on this thread and then will take it further.  

[lotharmat]

Keep us posted!

[Jodi_S]

Hi mburke78,

Thanks for posting on our community forums. Really disappointed to hear that you're still having persistent issues with our internet services on both a wired and wireless connection.

I have read from your previous post that the engineer could not find an issues upon his visit to your property and even after a hub swap it has not altered anything.

Due to this I am going to email the area field manager to see if there is anything he would advise or if we need to rebook the engineer and get a 2nd visit arranged.

Looking from our end there are no issue at all showing. All levels are within spec and there are no SNR problems or area faults causing any issues, so it strange that you still having these ongoing issues.

I will pop you over a private message to take some details from you. Click on the purple envelope to accept the chat.

Kind regards Jodi.  

[Jodi_S]

Hi mburke78,

Just a quick note to let you know an email will be sent off this evening with all the details of what has taken place so far. It may take a short while to respond back to you as the area field managers are not office based.

As soon as we have any updates we will post back to you.

Kind regards Jodi. 

[mburke78]

And it's down yet again 😡

[Zach_R]

Hi @mburke78,

I can see that my colleague posted earlier in this thread, stating that this has been raised with the relevant contacts and that we'll be in contact once we have an update for you.

Apologies for any further inconvenience caused by this in the interim.

Thanks,
 

[mburke78]

And down yet again.  Could this maybe be pushed up the priority list as my wife and myself work from home and neither of us can work at present.

[David_Bn]

Thanks for coming back to us mburke78,

It appears that our area field managers have been working on having this escalated to accommodate you today. 

Have you been contacted from a member of our team at all?

Kindest regards,

David_Bn

[mburke78]

Nobody has been in touch.

[David_Bn]

Thanks for coming back to me

Can you please advise me if the appointment in your self-care account has been amended for me?

Kindest regards,

David_Bn