on 19-07-2021 13:22
Hi
Been a 2 year ordeal. Finally new wiring supplied to property after fault accepted.
Unfortunately still regularly having to reset although not as regularly it's now maximum once a day but shouldn't be happening.
Logs below for those who need:
19/07/2021 12:11:49 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 05:21:25 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 00:50:52 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:38 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 23:56:5 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:38 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/07/2021 22:29:34 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 00:38:27 | notice | NOTICE ATOM is restarted as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 14:11:26 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 11:47:8 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 11:44:52 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 11:44:48 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 11:44:48 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 11:44:47 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 11:44:47 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 11:43:24 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 11:02:29 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 02:59:10 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 02:58:46 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Please just provide me with a solution to the issues. New router next? I'm also expecting some sort of compensation for this as it's gone way past reasonable.
Thanks
Answered! Go to Answer
on 19-07-2021 13:43
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 203000000 | 9.5 | 38 | 256 qam | 9 |
2 | 211000000 | 9.5 | 38 | 256 qam | 10 |
3 | 219000000 | 9.5 | 38 | 256 qam | 11 |
4 | 227000000 | 9.5 | 38 | 256 qam | 12 |
5 | 235000000 | 9.4 | 38 | 256 qam | 13 |
6 | 243000000 | 9 | 38 | 256 qam | 14 |
7 | 251000000 | 9 | 38 | 256 qam | 15 |
8 | 259000000 | 9 | 38 | 256 qam | 16 |
9 | 267000000 | 9 | 38 | 256 qam | 17 |
10 | 275000000 | 9 | 38 | 256 qam | 18 |
11 | 283000000 | 9.3 | 38 | 256 qam | 19 |
12 | 291000000 | 9.4 | 38 | 256 qam | 20 |
13 | 299000000 | 9.6 | 38 | 256 qam | 21 |
14 | 307000000 | 9.8 | 38 | 256 qam | 22 |
15 | 315000000 | 9.8 | 38 | 256 qam | 23 |
16 | 323000000 | 9.9 | 38 | 256 qam | 24 |
17 | 331000000 | 9.9 | 38 | 256 qam | 25 |
18 | 371000000 | 9.5 | 38 | 256 qam | 26 |
19 | 379000000 | 9.4 | 38 | 256 qam | 27 |
20 | 387000000 | 9 | 38 | 256 qam | 28 |
21 | 395000000 | 9 | 38 | 256 qam | 29 |
22 | 403000000 | 9.1 | 38 | 256 qam | 30 |
23 | 411000000 | 9.4 | 38 | 256 qam | 31 |
24 | 419000000 | 9.4 | 38 | 256 qam | 32 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 38.9 | 5 | 0 |
2 | Locked | 38.9 | 5 | 0 |
3 | Locked | 38.6 | 5 | 0 |
4 | Locked | 38.6 | 5 | 0 |
5 | Locked | 38.6 | 4 | 0 |
6 | Locked | 38.6 | 5 | 0 |
7 | Locked | 38.6 | 5 | 0 |
8 | Locked | 38.6 | 6 | 0 |
9 | Locked | 38.9 | 4 | 0 |
10 | Locked | 38.9 | 6 | 0 |
11 | Locked | 38.9 | 3 | 0 |
12 | Locked | 38.6 | 6 | 0 |
13 | Locked | 38.9 | 5 | 0 |
14 | Locked | 38.6 | 18 | 0 |
15 | Locked | 38.9 | 20 | 0 |
16 | Locked | 38.6 | 7 | 0 |
17 | Locked | 38.6 | 0 | 0 |
18 | Locked | 38.6 | 0 | 0 |
19 | Locked | 38.6 | 5 | 0 |
20 | Locked | 38.9 | 5 | 0 |
21 | Locked | 38.9 | 5 | 0 |
22 | Locked | 38.9 | 4 | 0 |
23 | Locked | 38.9 | 6 | 0 |
24 | Locked | 38.9 | 13 | 0 |
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 32600000 | 42.5 | 5120 | 64 qam | 5 |
2 | 39400000 | 42.5 | 5120 | 64 qam | 4 |
3 | 46200000 | 42.5 | 5120 | 64 qam | 3 |
4 | 25800000 | 42.5 | 5120 | 64 qam | 6 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 19-07-2021 13:39
on 19-07-2021 13:43
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 203000000 | 9.5 | 38 | 256 qam | 9 |
2 | 211000000 | 9.5 | 38 | 256 qam | 10 |
3 | 219000000 | 9.5 | 38 | 256 qam | 11 |
4 | 227000000 | 9.5 | 38 | 256 qam | 12 |
5 | 235000000 | 9.4 | 38 | 256 qam | 13 |
6 | 243000000 | 9 | 38 | 256 qam | 14 |
7 | 251000000 | 9 | 38 | 256 qam | 15 |
8 | 259000000 | 9 | 38 | 256 qam | 16 |
9 | 267000000 | 9 | 38 | 256 qam | 17 |
10 | 275000000 | 9 | 38 | 256 qam | 18 |
11 | 283000000 | 9.3 | 38 | 256 qam | 19 |
12 | 291000000 | 9.4 | 38 | 256 qam | 20 |
13 | 299000000 | 9.6 | 38 | 256 qam | 21 |
14 | 307000000 | 9.8 | 38 | 256 qam | 22 |
15 | 315000000 | 9.8 | 38 | 256 qam | 23 |
16 | 323000000 | 9.9 | 38 | 256 qam | 24 |
17 | 331000000 | 9.9 | 38 | 256 qam | 25 |
18 | 371000000 | 9.5 | 38 | 256 qam | 26 |
19 | 379000000 | 9.4 | 38 | 256 qam | 27 |
20 | 387000000 | 9 | 38 | 256 qam | 28 |
21 | 395000000 | 9 | 38 | 256 qam | 29 |
22 | 403000000 | 9.1 | 38 | 256 qam | 30 |
23 | 411000000 | 9.4 | 38 | 256 qam | 31 |
24 | 419000000 | 9.4 | 38 | 256 qam | 32 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 38.9 | 5 | 0 |
2 | Locked | 38.9 | 5 | 0 |
3 | Locked | 38.6 | 5 | 0 |
4 | Locked | 38.6 | 5 | 0 |
5 | Locked | 38.6 | 4 | 0 |
6 | Locked | 38.6 | 5 | 0 |
7 | Locked | 38.6 | 5 | 0 |
8 | Locked | 38.6 | 6 | 0 |
9 | Locked | 38.9 | 4 | 0 |
10 | Locked | 38.9 | 6 | 0 |
11 | Locked | 38.9 | 3 | 0 |
12 | Locked | 38.6 | 6 | 0 |
13 | Locked | 38.9 | 5 | 0 |
14 | Locked | 38.6 | 18 | 0 |
15 | Locked | 38.9 | 20 | 0 |
16 | Locked | 38.6 | 7 | 0 |
17 | Locked | 38.6 | 0 | 0 |
18 | Locked | 38.6 | 0 | 0 |
19 | Locked | 38.6 | 5 | 0 |
20 | Locked | 38.9 | 5 | 0 |
21 | Locked | 38.9 | 5 | 0 |
22 | Locked | 38.9 | 4 | 0 |
23 | Locked | 38.9 | 6 | 0 |
24 | Locked | 38.9 | 13 | 0 |
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 32600000 | 42.5 | 5120 | 64 qam | 5 |
2 | 39400000 | 42.5 | 5120 | 64 qam | 4 |
3 | 46200000 | 42.5 | 5120 | 64 qam | 3 |
4 | 25800000 | 42.5 | 5120 | 64 qam | 6 |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 19-07-2021 13:47
on 19-07-2021 13:56
Thanks - ant idea how to get one?
I'm not really up for 40 mins on hold
on 19-07-2021 14:03
@lotharmat wrote:
Downstream power levels look borderline too high!
Its fine.
on 19-07-2021 14:04
on 21-07-2021 13:56
Hi @Nicku,
Welcome back to our community forums.
Sorry to hear this has been an ongoing issue for so long. We can understand the frustration caused and we want to do our best to help.
I have had a look into your account regarding this and can see there is an increased risk of an intermittent connection or partial service due to network impairments.
I have sent you a private message regarding this. Please provide a response when you can.
Thanks,