Connection Issues

[Maunder27]

Hiya,

For a week now my wifi has constantly been turning off out of nowhere and turning back on. When this happens it does it for about 20 minutes. It happens every 1-2 hours. I looked in the network log and it came up with 'RCS Partial Service', 'Lost MDD Timeout', 'Service Add Ack rejected' and 'DCC rejected authentication failure'.

Thanks,

[jbrennand · Accepted solution]

See this...
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Firstly... can we check… are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it? What are the various Hub lights showing/doing when this happens?

[Maunder27]

Hi,

Also shows up on devices connected by ethernet. Hub 3.0. Flashes orange and then after a while all lights on the box turn green.

Thanks,

[jbrennand]

Ok can you post up the connection/Hub data as per... this...
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In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. On the first page up dont login (unless you have the Hub4/5 - when you do login) just click on the “router status” icon/text at bottom-middle (Hub3/4) or top/right (SH’s) of the Login page and then Navigate to these “pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts

If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[Martin_N]

Hi Maunder27,

Thank you for your post and welcome to the community. 

I'm very sorry for any issues you're having with your broadband service. 

Have you been able to follow the advice from jbrennand? If so, please do provide us with that information. 

^Martin