Connect app will not scan my booster barcode. Any suggestions please?

[Gez1087]

I’ve just installed the virgin connect app to help with my WiFi. When asked to scan my hub sticker on bottom of device it worked fine. But, when I tried to scan the booster sticker as per instructions it wouldn’t scan barcode. Any ideas please? 

[Tom_W1 · Accepted solution]

Hi @Gez1087, thanks for your post although I'm sorry you're having problems with the Connect app registering your booster.

Is this a new booster you've received recently, or one you've had for quite a while?

If you are trying to set the booster up, it may be worth trying this manually with the instructions here.

I hope this helps and please let me know if you need any further assistance.

Many thanks

[Gez1087]

Morning Tom,

Matter resolved. Stupidly I was trying to scan the smaller booster as opposed to the large. All working fine now, thanks for your help.

[Akua_A]

Glad to hear this @Gez1087.

Please do not hesitate to contact us if you need any further help.

Thanks,