Cant order wifi pods through app or website

[taylor3388]

Tried to order pod by following instructions on app and on website but just keep going in circles, takes me to help page then tells me to sign in and then back to square 1.

Poor wifi speeds in 1 of the bedrooms and my package says up to 3 pods free of charge, would like to be able to order 1.

[Daniel_Et]

Hi @taylor3388 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you've been having 😔

I can see you've been in touch with the team since you posted. Has an order now been raised?

Please pop back to us at your earliest convenience.

Regards,
Daniel