on 04-07-2021 12:49
Have had No WiFi signal being broadcast, for 2 weeks cannot find ssid
No Internet even after reboots off hub several times a day, the light on front keeps flashing green and cannot connect to anything.
On my iPhone I can’t Even detect my ssid they say all signals fine any help please or advice from what I’m being told it’s probably my hub has gone.
on 04-07-2021 12:56
on 04-07-2021 13:01
John have done all that been told everything is fine but it’s not I’m disabled and doing my best for a 60 year old no known issues in area looking over forums I’d say hub is useless
on 04-07-2021 13:07
on 04-07-2021 13:13
John I’ve tried hard reset have difficulty getting down on to floor to get at it but after all resets and reboots my phone or a borrowed laptop does not pick up my Wi-fi ssid I believe it’s called virgin says all signals there side fine but they really need to be in my abode to see it isn’t working perhaps my best option is to cancel contract and go elsewhere
on 04-07-2021 16:14
Hi MarketMan77,
Thanks for posting, and welcome to our community 🙂
I'm sorry to hear you've some issues connecting to the WiFi.
I've been able to locate your account using your forums details, and it does look like the hub is out of specification.
It's something I'll need to arrange an engineer for, I will need to confirm a few details with you first so I've popped you over a private message (purple envelope, top right hand corner)
Alex_Rm
on 04-07-2021 16:33
Big thanks Alex I think I remember password but I can give all other details that you requested.
on 04-07-2021 16:41
Thanks very much for sending your details over via private message MarketMan77.
I've arranged an engineer for you now, you'll be able to view the time and date of your appointment via your online account here
Alex_Rm
on 04-07-2021 16:50
Alex clicked on link can’t see anything I’m housebound so I won’t miss him anyway, Big Thanks
on 04-07-2021 17:14
The appointment will show up it just takes time to update your account to show.