on 31-03-2022 12:03
I still don't have my sim so can't make or receive phone calls!!!!When is my new sim coming?
Answered! Go to Answer
on 31-03-2022 13:54
Hi Trishee,
Thanks for posting and welcome to our community 🙂
Sorry to hear you're waiting on a SIM.
Can you confirm when you spoke to us regarding the SIM? Is this a replacement due to a fault or a new sale?
Alex_Rm
on 31-03-2022 13:54
Hi Trishee,
Thanks for posting and welcome to our community 🙂
Sorry to hear you're waiting on a SIM.
Can you confirm when you spoke to us regarding the SIM? Is this a replacement due to a fault or a new sale?
Alex_Rm
on 31-03-2022 15:24
Hello
This is my new phone - I've sent the PAK code and my own O2 account has been disabled, I'm still using my old sim from my old phone but never received a SIM with my new phone - even though I've been told it's now got the new number. I can't make any calls or send texts as I have no data.
I can use whatsapp - that's about it.
I'm still waiting - got my new phone in February!!
Really annoying cause I can't call my mum 😞
on 31-03-2022 19:39
Very sorry for this,
Can you confirm if the SIM and the handset were ordered at the same time?
Is the handset from us also?
Alex_Rm
on 31-03-2022 20:21
This was a brand new phone and contract from yourselves!!
I'd never had a phone contract before and this has really put me off doing it again.
I spoke to one of your agents a couple weeks ago who didn't believe that I didn't receive a sim - I had to tell her 3 times!!! I need to make calls but I cant and I don't know what the hold up is
on 01-04-2022 08:23
Thank you for confirming that for us Trishee.
I can appreciate your concern and frustration - sincerest apologies that you have had this experience.
I would like to look into this further for you so we can check what is happening with the SIM, so I will need to send you a PM to confirm a few bits of information. You will find the PM in the top right corner of the page in your Inbox.
We can return to the public thread with a further update as soon as possible!
All the best.
on 01-04-2022 11:06
Hi All, thank you to Trishee for PMing with me. A replacement SIM has been sent which is due to arrive in 5 working days, and a refund processed for the tariff costs you have been unable to use.
Sincerest apologies for this experience - please do keep us updated on the SIMs arrival so we can offer any further support if needed. All the best!