No Service and no way to contact virgin

[OscarLeDerp]

I haven't had service on my phone for quite a few months now and due to personal circumstances i have no means of contacting virgin so i have been paying the bill for a service im not getting

Anyone able to contact me via email so i can get a new sim and a possible refund?

[Martin_N]

Hi OscarLeDerp,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you've been having with your service. 

I have been able to locate your account and from an initial look over everything seems okay. 

What I will do is private message you so we can look into this further. 

^Martin