Need a sim replacement

[Clarkyjay22]

Hello,

im a virgin mobile customer and my SIM card has stopped working, how do I get a replacement one sent out? 

thanks,

Jordon 

[Ayisha_B]

Hi @Clarkyjay22,

A warm welcome to our Community Forums and thanks for your post. It's great to have you on board with us 🙂

I am sorry to hear your SIM has stopped working. Appreciate that isn't ideal!

What happens when you try using it? Are you getting no signal?

Could you confirm if you have gone through the self care checks here to troubleshoot?

Let us know so we can get this replaced if required.

Thanks

[Clarkyjay22]

I have tried everything. I’m just getting no service or signal at all.

[Carley_S]

Thank you for confirming this @Clarkyjay22. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon.