Wrong Email Address

[Fitzy3]

Hi, 

I have also mistyped my email address when signing up for my virgin mobile account and cannot verify my email to access my account. 

Is there a way this can be resolved for me?

Many thanks, 

Paul

[Fitzy3]

Hi, 

I have also mistyped my email address when signing up for my virgin mobile account and cannot verify my email to access my account. 

Is there a way this can be resolved for me?

Many thanks, 

Paul

[Lee_R]

Hi Fitzy3 thanks for posting and welcome to our community.

I am sorry to hear you're having issues with accessing your online mobile account. I would love to help you resolve this.  I am going to send you a private message.

Regards

Lee_R

[Lee_R]

Hi Fitzy3

Just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards

Lee_R

[Fitzy3]

Hi Lee

I am afraid that nothing appears to have changed - can you please confirm the email address that the account has now been set too?

Kind regards

Paul

[Steven_L]

Thanks for coming back to us @Fitzy3.

I have looked into your account and can confirm that your email address has been changed to the one that you specified in your private messages with Lee_R.

Regards,

Steven_L