Been trying to cancel my Virgin Media contract which includes everything.
First phoned cancelations team, 20/12/21, gave my 30 days notice, said it was processed but could not give me a disconnection date, but I would received email confirmation within 24hrs.
Realised after the festive period that I'd never received confirmation or any communication to say when the turn off date was, and now needed to make other arraignments with new provider.
Phoned again,10/01/22, another 40min wait! and spoke to another guy who said my account had not been cancelled, so gave my 30 days notice again and said I would get a confirmation email. I wasn't confident as he seemed quite vague and didn't speak English very well. did not get an email...
I used the online message service to try and find out if this had been cancel, after giving my security details and request I waited nearly 3 hrs then gave up.
Phoned again,17/01.22, another 30min wait!, spoke to a guy called Mark, who told me my account still had not been cancelled and would need to give another 30 days notice! I explained that this was the third time now and why had it not been cancelled on the previous requests...Again he didn't speak great English and was a terrible line with kids screaming in the background, not very professional. He could not give me any explanations and no apologises made. I gave my 30 days notice again and have not received any emails.
Raised a complaint, 17/01.22, response back was:
Your complaint was:
Cable > My Contract/Package > I'm trying to Cancel
And here’s what we agreed:
Customer Experience > Charges not valid
We’ve now closed your complaint. Thanks again for bearing with us.
What does this even mean??
I refuse to phone again!, I don't have the time and just going round in circles. I can see I'm one of many having the same ongoing problems when trying to cancel VM.
Can someone please help me to see if this has been cancelled or not. All I need is confirmation and a disconnection date.
