Trying to cancel installation

[Barney67]

Hi 

can anybody help 

I am Trying to cancel my installation order from virgin ,

when I get through to cancellation dept I am told that my account is closed 

but my installation is still going ahead , now every time I get put through to installation 

dept I mysteriously get cut off , is there any way that I can confidently cancel my installation 

before the due date ?

thanks in advance 

gary

[raymondinio]

Hi

I tried to do the same after I found out how much it would cost to cancel with my current provider.

I mysteriously got cut off twice after being put hold for 30 mins each time by different advisors .

[Barney67]

Hi ray

How did you manage to resolve the issue ?

[Travis_M]

Hi @Barney67 

Thanks for posting on our community forum and sorry to hear about the issue with your cancellation.

If the team have informed you that the account is closed down all should be done. I'll drop you a private message now to confirm some details and investigate further, keep an eye on your inbox for a message from myself.

Regards

[Barney67]

Hi ray 

Thankfully , the mods on here helped.

[Barney67]

Yeah , I think it’s a virgin policy to make it as hard as possible to cancel .

[Matthew_ML]

Thank you for letting us know and we are sorry you feel this way.

We do have many ways you can handle your 30 day notice in. n

You can put your notice you can do it  by just sending a text with a description of the cancellation to 07533 051809 this will go into a queue, or you can send a letter to Virgin Media, Sunderland, SR43 4AA, Thanks