- At the weekend I called to transfer over to ultimate volt from ultimate oomph as my contact is due to expire. The agreed price was £99 for the package. I'll repeat that..£99 total for the ultimate volt.
Virgin then sent me this which was totally wrong.
| Here's how your changes take effect: |
| Service changes were made to your account on 9th February 2022 |
| These changes will take effect* from 9th February 2022 |
| Your next bill will be £183.00✝ and will be created as normal on 8th February 2022 |
| The following bill will be £310.81✝ and include all credits and adjustments based on when the changes took effect, this is due 8th March 2022 |
| | Your new monthly bundle cost thereafter is: £206.05✝. |
|
I spent this morning on the phone to someone. She said she would get it sorted and would call me back. I've now received another email from Virgin with updated prices but the package still isn't being marked as £99 as agreed. I lost count of the amount of times I mentioned this on e phone this morning because I wante to make sure it was £74 to virgin and £25 to 02 for the phone. This is what I received..can someone get this sorted?
Here's how your changes take effect:
Service changes were made to your account on 9th February 2022
These changes will take effect* from 9th February 2022
Your next bill will be £183.00✝ and will be created as normal on 8th February 2022
The following bill will be £131.01✝ and include all credits and adjustments based on when the changes took effect, this is due 8th March 2022
Your new monthly bundle cost thereafter is: £136.00✝.
Can someone help me out here?
