Hi @baldeagle58
The phone lines are still the quickest way to contact VM, even if it doesn't seem so. Phone calls take priority over other methods of communication.
Unfortunately the Forum Team don't have access to regrade packages.
You can try calling again 150 from a Virgin landline or mobile, or 0345 454 1111, option 4 (thinking of leaving us, rather than speaking to regrades), but best to call at 8am when lines first open and are least busy to avoid call queues
Retentions (thinking of leaving us) are generally based in the UK, and have a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents.
Hopefully you can then negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract.
The actual prices can vary on a day to day basis, if you are happy with the price quoted then accept it as it may not be available again. However if you aren't happy with the price offered then phone again. If you do decide to accept an offer made then you have a 14 day cooling off period should you change your mind.
DaveI don't work for Virgin Media.I'm a Very Insightful Person, I'm here to share knowledge.
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