Order not delivered

[MazyP]

Hello,

I ordered a Broadband & Stream package on 15.11.2022. I was sent an Order Summary email along with an Order Documents email & it was stated that my order will be delivered 18.11.2022.

I've not received my order, nor any further information as to it's whereabouts.

I've heard nothing from Yodel either.

Any help to rectify this situation would be greatly appreciated.

[Zach_R]

Hi @LilyOjedaBonner,

Thank you for your post and welcome to our community forums. We're here to help.

I am so sorry to hear that it seems that your order has gone missing. Have you raised this with the team and spoke with them about this since your post? If you have, what have they advised?

Thanks,