Need access to primary account

[Retrograde77]

Want to get back into my main account, but only have access to one that has my VM account number but is labelled as a second account.  Original is old so have no idea of the ID let alone the password?

Anyway to recover it? ta.

[Ilyas_Y]

Hey @Retrograde77, thanks for reaching out to us.

I'm very sorry that you have had some issues accessing your primary account and I would like to look into this for you right away
I will look at this for you.
I will send you a private message, watch out for the purple envelope.

Kind regards 🙂

[Paul_DN]

Hi Retrograde77,

Thank you for joining me in a private chat and clearing security, as advised the I T ticket is raised to make your Email address the primary, this can take up to 10 days, you will receive notification once done, if you need any further help in the mean time do not hesitate to reach back out.

Regards

Paul.