Mega Volt Bundle - No Simcard and no sign of TV

[Joe20]

Hello,

I ordered the Mega Volt Bundle which included the 43” LG TV & an unlimited 02 Sim

The Virgin media equipment arrived with no emails or mention of the SIM card or the 43” TV

After a painful hour onto customer services being told “the offer doesn’t include a TV you must have ordered it wrong” the customer assistant said he ordered it and will take up to 45 days…. Never known something take so long to be delivered in all my life.

I’ve also had no SIM card which was a big part of this deal for me, no emails regarding the sim card no post, nothing. 

This was all ordered on the 25.5.24,

When will I get my SIM card and when will I get my TV? Being told 45 days seemed like a fob off surely a more accurate date can be given? 

I have seen other forum posts where Virgin are stating “have you spoken to O2”…. I shouldn’t have to spend an hour on the phone to O2 who are even more useless on the phone, when I placed the order with Virgin Media. It seems to be a common occurrence of advertising these great deals then trying to get away with not fulfilling the order. 

[Daniel_Et]

Hi @Joe20, thank you for your post.

We're sorry to hear about the poor experience you've had and that you feel this way 😔

I can see you've spoken to the team since you posted. Are your services now back on?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Joe20]

Yes after 4 hours of online chats and phone calls it’s back on.

[Daniel_Et]

Hi @Joe20, thank you for letting us know.

We're sorry it took as long as it did.

Regards,
Daniel